About the RoleAs an Engagement Manager, you will own key customer relationships across application-layer companies, research labs, and enterprise clients, serving as the primary point of contact from evaluation through delivery. You'll partner closely with technical and business stakeholders to guide training and deployment, resolve issues, and ensure a high-quality customer experience.
You'll work cross-functionally with product, operations, and engineering to manage timelines, support execution, and surface insights that drive account growth. This role also plays a key part in expanding revenue-leading commercial processes for new and existing customers and helping leadership identify and unblock growth opportunities in a fast-moving AI environment.
Job Description- Own commercial account strategy for Mercor's staffing business across application layer companies, neolabs, and enterprises
- Partner with enterprise and startup customers to understand needs and drive strong staffing outcomes.
- Work cross-functionally with operations and product to translate customer demand into successful delivery
- Bring structure to ambiguous situations and help shape playbooks as the business scales.
- Act like an owner for this segment and scale this business into significant eight-figure revenue run rate
Ideally you'd have:- 3-5 years of experience in sales, account management, staffing, consulting, or another highly customer-facing, revenue generating role
- Strong preference for candidates with experience in startups or high-growth environments
- Charismatic, high-energy communicator who can influence senior stakeholders
- Hungry, ambitious, and excited by a fast-paced environment with real ownership
- Strong commercial instincts and comfort working across both startups and enterprise customers
- Proven success in a closing role
Compensation & Benefits:- Competitive salary w/ aggressive bi-annual performance bonus structure + meaningful equity (aligned with a venture-backed, rapidly scaling AI company)
- $1.5K monthly stipend for meals
- Free Equinox membership
- $200 monthly laundry/housekeeping reimbursement
- $200 monthly personal wellness reimbursement
- Health, Dental, Vision insurance
- 401(k) with company match
- Up to $15k Relocation bonus
- $10K proximity bonus (if you live within 0.5 miles of our office)
