EXL Service

Engagement Manager

EXL Service$170K — $175K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in Economics or related field, or Bachelor's degree with more experience.
  • 6 years of experience in analytics and related professional fields.
  • Proficiency in SQL, Python, Tableau, and Excel for data manipulation.
  • 4 years of experience with R programming and data visualization techniques.
  • 2 years of experience using JIRA and implementing machine learning solutions.

Responsibilities

  • Lead client projects and act as main contact for senior stakeholders.
  • Utilize data analysis tools for analytics and visualization tasks.
  • Transform complex business challenges into actionable analytical solutions.
  • Collaborate with cross-functional experts to drive innovation and account growth.
  • Engage in business development and represent the company at industry events.

Benefits

  • Telecommuting options available.
  • Opportunity to work at various locations across the United States.
Full Job Description
Job Description

Lead client engagements and serve as the primary point of contact for senior stakeholders, including C-level executives. Manage multiple projects, define scope and deliverables, and ensure timely execution aligned with client expectations. Lead cross-functional teams, oversee performance, and ensure quality delivery across analytics and consulting engagements.

Responsibilities

  • Utilize data analysis tools such as SQL, Python, and R, as well as data visualization platforms like Tableau and Power BI.
  • Translate complex business problems into structured analytical solutions, apply statistical modeling, machine learning techniques, and data-driven insights to support strategic decision-making.
  • Collaborate with internal subject matter experts across Data, Analytics, Digital Operations, and Solutions to support account growth and innovation.
  • Contribute to business development, participate in industry forums, and promote EXL's capabilities to external stakeholders.
  • Position may work at various and unanticipated worksites throughout the United States. Telecommuting permitted.


Qualifications

Requires Master's degree in Economics, Mathematics, Computer Science, Computer Engineering, Operations Research, or a related analytics field plus Six (6) years of Related professional experience. Experience must include: Six (6) years of experience with: SQL, Python, Tableau, and Excel. Four (4) years of experience with R and data-led storytelling. Two (2) years of experience with JIRA and data science and machine learning. Alternatively, Employer will also accept a Bachelor's degree plus eight (8) years of related professional experience.

40 hours/week, 9:00am-5:00pm, Salary range: $170,000 to $175,000 per year.

To apply: Send resume and cover letter to [redacted]. Must cite job title and code EXL80 in response.

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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