EXL Service

Engagement Manager

EXL Service$170K — $175K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Master's in Economics, Mathematics, Computer Science, or related field required; Bachelor's with 8 years of experience also accepted.
  • 6 years of experience with SQL, Python, Tableau, and Excel.
  • 4 years of experience using R and data storytelling techniques.
  • 2 years of experience with JIRA and machine learning applications.
  • Strong analytical and quantitative skills.

Responsibilities

  • Lead client engagements as the main point of contact for senior stakeholders.
  • Manage multiple project scopes and deliverables for timely execution.
  • Oversee cross-functional teams and monitor performance metrics.
  • Develop analytical solutions using statistical modeling and machine learning.
  • Collaborate with internal experts to drive account growth and innovation.
  • Participate in business development and promote company capabilities externally.
  • Work at various locations, with potential for telecommuting.

Benefits

  • Flexible work location with telecommuting options.
  • Opportunity to engage with senior-level executives and diverse stakeholders.
  • Involvement in high-impact analytics and consulting projects.
  • Potential for participation in industry forums and networking opportunities.
Full Job Description
JOB DESCRIPTION

Lead client engagements and serve as the primary point of contact for senior stakeholders, including C-level executives. Manage multiple projects, define scope and deliverables, and ensure timely execution aligned with client expectations. Lead cross-functional teams, oversee performance, and ensure quality delivery across analytics and consulting engagements.


JOB RESPONSIBILITIES
  • Utilize data analysis tools such as SQL, Python, and R, as well as data visualization platforms like Tableau and Power BI.
  • Translate complex business problems into structured analytical solutions, apply statistical modeling, machine learning techniques, and data-driven insights to support strategic decision-making.
  • Collaborate with internal subject matter experts across Data, Analytics, Digital Operations, and Solutions to support account growth and innovation.
  • Contribute to business development, participate in industry forums, and promote EXL99s capabilities to external stakeholders.
  • Position may work at various and unanticipated worksites throughout the United States. Telecommuting permitted.

JOB QUALIFICATIONS

Requires Master99s degree in Economics, Mathematics, Computer Science, Computer Engineering, Operations Research, or a related analytics field plus Six (6) years of Related professionalexperience.Experience must include: Six (6) years of experience with: SQL, Python, Tableau, and Excel. Four (4) years of experience with R and data-led storytelling. Two (2) years of experience with JIRA and data science and machine learning.Alternatively,Employer will also accept a Bachelor's degree plus eight (8) years of related professional experience.

40 hours/week, 9:00am-5:00pm, Salary range: $170,000 to $175,000 per year.

To apply: Send resume and cover letter to [email protected]. Must cite job title and codeEXL80in response.

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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