EXL Service

Engagement Manager - Credit Risk & Analytics

EXL Service$160K — $190K *
US-AnywhereRemote in Canada
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in finance, economics, mathematics, or related field; advanced degree preferred
  • 10+ years in credit risk with ownership of portfolio performance
  • 3+ years in director-level leadership role managing teams
  • Strong experience in small business lending, alternative finance, or non-prime environments
  • Proven track record of impactful credit and pricing decisions
  • Experience at an executive level with strong cross-functional influence

Responsibilities

  • Drive portfolio performance, risk appetite, and policy direction
  • Balance competitiveness and profitability through pricing strategy
  • Align credit strategy with Finance, Product, Sales, and Underwriting
  • Ensure analytics and data teams deliver meaningful business impact
  • Own IRR, cohort performance, roll rates, and funnel conversion metrics for portfolio
  • Define and evolve credit policy and pricing frameworks for optimal returns
  • Partner across departments for consistent execution of credit strategy

Benefits

  • Remote working arrangement within Canada (EST hours)
  • Opportunity for annual performance bonus
  • Engagement with critical credit lifecycle decisions
  • Influence on profitability and financial outcomes
  • Work in a cross-functional leadership role
  • Possibility to shape long-term business strategies
Full Job Description
JOB DESCRIPTION

Work Location: Remote, Canada (EST Hours)
Pay Range: $160K/Yr - $190K/Yr CAD Base + Annual Bonus


The person in this role will work directly with the client and play a critical role in shaping how credit decisions, portfolio performance, and risk-adjusted revenue decisions are made. You’ll work on the full credit lifecycle from strategy and pricing to portfolio health and performance, ensuring the risk approach supports sustainable growth and strong financial outcomes. Your work will directly influence profitability, capital efficiency, and long-term scalability.

Key areas you will support include -

  • Credit Strategy & Portfolio OwnershipDriving portfolio performance, risk appetite, and policy direction

  • Pricing Strategy & OptimizationBalancing competitiveness and profitability across segments

  • Cross-Functional LeadershipAligning credit strategy with Finance, Product, Sales, and Underwriting

  • Decision Accountability & Performance OversightEnsuring analytics and data teams deliver business impact

How you99ll be measured:

  • Portfolio Performance Ownership -Own IRR, cohort performance, roll rates, and funnel conversion metrics, ensuring alignment with company growth and profitability goals

  • Credit & Pricing Strategy Leadership -Define and evolve credit policy, underwriting strategy, and pricing frameworks that optimize risk-adjusted returns

  • Executive Influence & Cross-Functional Alignment -Partner across Finance, Product, Sales, and Operations to ensure consistent execution of credit strategy and influence business outcomes

You99re a Strong Fit if You:

  • Havestrongdecision-makingcapabilityandtakefullownershipofoutcomes

  • Canbalanceriskandgrowth,makingthoughtfultrade-offsthatdrivebusinessperformance

  • Are highly analytical and comfortable challenging data and assumptions to reach better decisions

  • Communicate effectively at an executive level and influence across diverse stakeholders

  • Thrive in ambiguity and can operate in a fast-paced, evolving environment

  • Lead collaboratively while maintaining accountability and clear conviction

  • Demonstrate curiosity, adaptability, and a growth mindset

  • Are comfortable working across global, distributed teams

  • 10+ years of progressive experience in credit risk with direct ownership of portfolio performance

  • 3+ years in a director-level or higher leadership role managing teams

  • Strong experience in small business lending, alternative finance, Merchant Cash Advances or non-prime environments preferred

  • Proven track record of making credit and pricing decisions with measurable business impact

  • Experience operating at an executive level with strong cross-functional influence

What You9ve Done Before:

Bachelor9s degree in finance, economics, mathematics, or a related field required; advanced degree preferred

Tools and Expertise You9ll Bring:

  • Deep expertise in portfolio management, pricing strategy, and unit economics

  • Strong understanding of underwriting processes, credit policy design, and segmentation strategies

  • Ability to interpret and challenge analytics outputs without direct model development ownership

  • Advanced proficiency in Excel; working knowledge of SQL and BI tools for data interpretation

  • Familiarity with credit decisioning systems, data vendors, and fraud tools

  • Experience leveraging data to inform strategy, stress testing, and scenario planning


JOB RESPONSIBILITIES

Key areas you will support include -

  • Credit Strategy & Portfolio OwnershipDriving portfolio performance, risk appetite, and policy direction
  • Pricing Strategy & OptimizationBalancing competitiveness and profitability across segments
  • Cross-Functional LeadershipAligning credit strategy with Finance, Product, Sales, and Underwriting
  • Decision Accountability & Performance OversightEnsuring analytics and data teams deliver business impact

    How you99ll be measured:

  • Portfolio Performance Ownership -Own IRR, cohort performance, roll rates, and funnel conversion metrics, ensuring alignment with company growth and profitability goals
  • Credit & Pricing Strategy Leadership -Define and evolve credit policy, underwriting strategy, and pricing frameworks that optimize risk-adjusted returns
  • Executive Influence & Cross-Functional Alignment -Partner across Finance, Product, Sales, and Operations to ensure consistent execution of credit strategy and influence business outcomes

JOB QUALIFICATIONS
  • Bachelor9sdegreeinfinance,economics,mathematics,orarelatedfieldrequired;advanceddegreepreferred
  • 10+yearsofprogressiveexperienceincreditriskwithdirectownershipofportfolioperformance
  • 3+yearsinadirector-levelorhigherleadershiprolemanagingteams
  • Strongexperienceinsmallbusinesslending,alternativefinance,Merchant Cash Advancesornon-primeenvironmentspreferred
  • Proventrackrecordofmakingcreditandpricingdecisionswithmeasurablebusinessimpact
  • Experienceoperatingatanexecutivelevelwithstrongcross-functionalinfluence

    Tools and Expertise You9ll Bring:

  • Deepexpertiseinportfoliomanagement,pricingstrategy,anduniteconomics
  • Strongunderstandingofunderwritingprocesses,creditpolicydesign,andsegmentationstrategies
  • Abilitytointerpretandchallengeanalyticsoutputswithoutdirectmodeldevelopmentownership
  • AdvancedproficiencyinExcel;workingknowledgeofSQLandBItoolsfordatainterpretation
  • Familiaritywithcreditdecisioningsystems,datavendors,andfraudtools
  • Experienceleveragingdatatoinformstrategy,stresstesting,andscenarioplanning

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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