Syntricate Technologies

Engagement Lead with eCommerce or Digital Transformation program Exp

Syntricate Technologies$130K — $180K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of IT project or program management experience
  • 3-5 years in eCommerce or Digital Transformation projects
  • Hands-on experience leading engagements
  • Strong understanding of frontend technologies (React, Frontastic)
  • Familiarity with Agile/Scrum methodologies and tools like Jira and Confluence
  • Experience managing geographically distributed teams
  • Excellent communication, negotiation, and presentation skills.

Responsibilities

  • Serve as the main client contact throughout the project lifecycle
  • Manage project roadmap, timelines, and governance
  • Lead discovery workshops and requirements clarification
  • Collaborate with UX, development, and QA teams for project delivery
  • Monitor project KPIs and manage risks and issues
  • Drive reporting and updates to stakeholders
  • Ensure compliance with relevant regulatory frameworks
  • Facilitate contract and SOW adherence
  • Support ongoing account growth and relationship management.
Full Job Description
Job Description:
  • Seeking a seasoned Engagement Lead to manage the successful delivery of a high-impact eCommerce transformation project for a U.S.-based enterprise client. The role requires strong client engagement skills, project leadership, and an understanding of headless or composable commerce platforms such as CommerceTools etc, and integrations with cloud platforms like Azure or AWS.
  • As the primary point of contact for the client, the Engagement Lead ensures alignment between business goals, technical execution, delivery milestones, and stakeholder expectations.

Required Skills & Experience:
  • 10+ years of IT project or program management experience, with at least 3-5 years in eCommerce or Digital Transformation programs.
  • Hands-on experience leading engagements. eCommerce transformation experience will be advantage.
  • Strong understanding of frontend technologies (React, Frontastic) and cloud-native backend platforms.
  • Familiarity with Agile/Scrum delivery, Jira, Confluence, and DevOps collaboration tools.
  • Experience managing U.S.-based clients and distributed delivery teams across time zones.
  • Proven ability to manage budgets, resources, contracts, and stakeholder communications.
  • Excellent communication, negotiation, and presentation skills.

Key Responsibilities:
  • Serve as the strategic point of contact for the client across the entire engagement lifecycle (Discovery to Implementation & Rollout).
  • Own and manage the project roadmap, deliverables, and engagement governance.
  • Lead discovery workshops, requirements clarification, and solution alignment with business and technical stakeholders.
  • Collaborate with cross-functional teams (UX, Dev, QA, DevOps, Architects) to ensure on-time and on-budget delivery.
  • Monitor project KPIs, risk management, and issue resolution in coordination with PMO and client sponsors.
  • Drive status reporting, steering committee updates, and change control processes.
  • Ensure compliance with regulatory frameworks (e.g., GDPR, PCI-DSS) where relevant to data, payment, and customer privacy.
  • Facilitate contractual compliance, SOW adherence, and coordinate with commercial/legal teams when needed.
  • Support account growth, scope expansion, and relationship management beyond the initial engagement.

About Syntricate Technologies

Syntricate Technologies Careers

Joining Syntricate Technologies presents an unparalleled opportunity to advance a career in technology with a company at the forefront of digital innovation. Syntricate Technologies is renowned for its commitment to leadership, diversity, and leveraging technology to solve complex problems. This is where professionals come to not just seek job opportunities but to forge lasting careers in an environment that values growth and leadership.

Explore Career Opportunities

Syntricate Technologies is actively hiring and offers a variety of positions that cater to different skills and career aspirations. From entry-level roles to leadership positions, the potential for professional advancement is nearly limitless. Syntricate Technologies is not just a company; it's a place where talented individuals can thrive.

Innovation and Professional Growth

At Syntricate Technologies, innovation isn't just another buzzword—it's the cornerstone of the company culture. Employees are encouraged to push the boundaries of what is possible, bringing groundbreaking solutions to the table. With a team of dedicated professionals, Syntricate Technologies fosters a culture of continuous improvement and professional growth.

Diversity and Inclusion

Syntricate Technologies believes that diversity fuels innovation. With a commitment to creating a diverse and inclusive workplace, the company actively seeks to hire individuals from various backgrounds and experiences. Diversity training is integral, ensuring that all team members feel valued and understood.

Internship Programs and Employment Benefits

For those starting their careers, Syntricate Technologies offers robust internship programs that provide real-world experience and networking opportunities. Interns at Syntricate Technologies gain invaluable industry insights and professional skills that are crucial for future employment. Full-time employees enjoy a comprehensive benefits package that supports both their professional and personal lives. Benefits at Syntricate Technologies are designed to ensure employees are healthy, happy, and secure.

Applying for a Position

To apply for a position at Syntricate Technologies, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture. Syntricate Technologies values curiosity, creativity, and a passion for technology.

Stay Connected with Syntricate Technologies Careers

Interested candidates are encouraged to explore the various job opportunities on the Syntricate Technologies careers page. Stay updated with the latest company news, employment trends, and career tips by subscribing to the Syntricate Technologies careers newsletter.

Join Syntricate Technologies

Discover the career possibilities that await at Syntricate Technologies. Search open positions that match your skills and interests. Syntricate Technologies is looking for passionate, driven, and innovative team players ready to contribute to a leading technology company.

SEARCH SYNTRICATE TECHNOLOGIES JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Syntricate Technologies.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Syntricate Technologies.
Learn more about Syntricate Technologies
Size
51 employees
Industry

Similar Jobs

More Jobs at Syntricate Technologies

More Information Technology Jobs

Find similar Engagement Lead with eCommerce or Digital Transformation program Exp jobs: