To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
Are you an owner who can build the next generation of delivery excellence at Slack? Are you a leader who thrives in an iterative, AI-forward, fast-paced environment? We want to talk to you!
Slack is looking for delivery excellence managers and senior managers to further build out our global project delivery organization supporting enterprise customer implementations. We need leaders who are creative, collaborative, and experienced - people who accelerate Enterprise adoption of the Slack platform (including Slack AI) by ensuring every engagement follows the Salesforce Delivery Methodology and drives the digital transformation Slack enables.
You'll scope, design, build, and deliver compelling programs for Enterprise customers across users, teams, and geographies - tailored to each customer's needs and delivered with agile or waterfall-leaning rigor depending on context.
What you'll be doing:- Lead engagements through the full Salesforce Delivery Methodology lifecycle - Discover, Define, Design, Deliver, Deploy, Scale, Monitor & Control - ensuring methodology alignment with each customer at kickoff
- Help customers launch and mature on the Slack platform, including driving adoption of Slack AI (search & summaries, huddle notes, Workflow Builder, and native Slackbot capabilities) as part of the value delivered
- Partner with Enterprise customers to align scope, objectives, and success measures against the methodology's stage-by-stage guidance
- Build senior client relationships and provide strategic guidance on both delivery execution and AI-driven ways of working
- Continuously improve delivery methodology programs, incorporating AI-native delivery practices (e.g., Slackbot skills for status reporting, RAID tracking, and risk surfacing) to increase delivery efficiency
- Ensure projects are delivered on time and on budget; manage key issues and risks
- Work cross-functionally to bring the right resources - including AI tooling - to each engagement to deliver success
- Support customers extending Slack through integrations with Salesforce products (e.g., Sales Cloud, Service Cloud, Agentforce) as part of a connected, cross-cloud delivery experience
What you should have:- 8-10+ years of program/project delivery experience for Engagement Delivery Manager, or 10-12+ years for Senior Engagement Delivery Manager, preferably in SaaS and/or professional services
- 5+ years of program management experience, preferably within a SaaS organization
- Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology and Slack AI product capabilities
- Strong leadership, energy, problem-solving, and decision-making abilities
- Excellent communication skills with customers and internally, including comfort presenting and discussing at the C-level
- Demonstrated ability to think creatively about what a modern, AI-enabled delivery organization looks like at a company like Slack
- A proven track record resolving issues and risks cross-functionally and collaboratively
- Confidence building relationships with customers and internal partners
- Natural curiosity, a love of learning, and a habit of sharing knowledge with others
- A strong sense of urgency in driving projects to completion, balanced with knowing when to ask for help
- Familiarity with Salesforce products and how they integrate with Slack (e.g., Slack-first Salesforce workflows, Agentforce, Sales/Service Cloud notifications) is a plus, though not required
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
