Customer Success
• New York, New York • London, England
• In-office
As an Engagement Associate, you'll partner closely with the Engagement Management team to address customer needs, drive platform adoption, and deliver meaningful outcomes through targeted support and strategic initiatives. You'll help guide customers through the future of AI search, sharing best practices and actionable tactics to enhance their AI visibility using the Profound platform.
What you'll do- Support the Engagement Management team with daily customer meetings, preparation, action items, and strategic initiatives
- Craft regular strategic AEO audits that include key insights, performance metrics, and recommendations for customers of all sizes, from enterprise to startup
- Develop a deep understanding of customer objectives and their broader marketing ecosystem
- Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover and manage customer Slack channels to ensure all messages are addressed
- Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges
Who you are- Self-starter, highly motivated, and driven to tackle big, lofty goals
- Strategic thinker and problem solver for ambiguous challenges
- Gritty and ready to roll up your sleeves with hard work
- Comfortable with high-volume interactions and resilient in demanding work environments
- Highly coachable and open to feedback, continuously refining your craft
- Bonus experience working toward becoming an Engagement Manager in the future
LocationThis is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $88,000 to $92,000 before variable compensation, with a $108,000 to $115,000 on-target estimate. Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
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