Description

General Purpose of Job

The Energy Solutions Manager is responsible for overseeing the strategic and daily operations and performance of the Energy Solutions Department within our distribution electric cooperative. Reporting to the Director of Key Accounts, Energy Solutions & Program Development, this role will provide leadership, guidance, and technical expertise to ensure the efficient management of the Energy Solutions Department, including but not limited to: energy efficiency programs, member and community engagement initiatives, investigation of high energy usage cases, and other innovative energy services. This role will also contribute to the strategic planning and vision of the Energy Solutions Department, working collaboratively with various cross-functional teams to achieve organizational goals.

Minimum Required Qualifications and Competencies

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements

Education
• Minimum: Four (4) year bachelor's degree in business energy management or related technical field.
• Preferred: Master's degree in energy management.
• Job-related experience may be substituted for the required education on a year-for-year basis.

Experience
• Minimum: Seven (7) years of work and leadership experience in the energy industry, with a focus on
field energy services, energy efficiency, member focused programs, metering, or related fields.
• Preferred: Experience within an electric utility or related industry.
• Preferred: Experience within an electric cooperative, electric utility, or closely related industry.
• Preferred: Experience with solar and distributed energy resource interconnection processes.
• Preferred: Experience with PowerClerk or similar interconnection management software.
• Preferred: Experience with NISC iVUE, SmartHub, Connect, Marketing, or similar utility information systems.

Technical Skills
• Advanced knowledge of electrical theory, residential and commercial energy assessments, metering technologies (including Advanced Metering Infrastructure), HVAC systems, thermography, renewable energy systems, surge protection, and energy usage investigations.
• Working knowledge of HVAC systems, building envelope performance, water heating, appliances, electrical equipment, thermography, renewable energy systems, distributed generation and emerging energy technologies.
• Demonstrated knowledge of energy audits, high energy usage investigations, interval usage analysis, and methods for identifying factors contributing to abnormal or elevated energy consumption.
• Knowledge of solar photovoltaic systems, distributed energy resources, Solar Interconnection Agreements, applicable interconnection requirements, and net metering or distributed generation tariffs.
• Knowledge of Surge Protection, GenerLink, and related member energy products and services.
• Ability to evaluate emerging technologies, programs, products, and services based on member benefit, operational impact, financial considerations, risk, and organizational objectives.
• Ability to interpret energy usage data, operational metrics, program participation, financial results, and key performance indicators to support sound business decisions.
• Proficiency with personal computers, operating systems, Microsoft Office Suite, and applicable corporate software.
• Intermediate or greater proficiency in Excel for aggregating and analyzing operational and program data, identifying trends, and supporting decision-making.
• Advanced ability to use Word and PowerPoint to prepare professional documentation, reports, educational materials, and audience-appropriate presentations.
• Ability to learn and effectively apply new systems, technologies, and software.

Other Requirements
• Ability to operate a variety of office equipment, including a personal computer, printers, copy machines and telephones.
• Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
• A valid Florida driver's license for regular driving privileges of a company vehicle; must have and maintain an acceptable driving record as determined by SECO Energy.
• Normal work hours will be eight (8) hours Monday through Friday, between 7:00 am to 5:00 pm. Business travel between offices and travel may be required for training and development.
• Successful completion of pre-employment background check, physical and drug screen.

Personal Protective Equipment - Yes

Driving Requirements - Yes - Valid Florida Driver's License

Core Competencies
• Safety: Promotes safety awareness within their team, monitors compliance with safety protocols, and addresses safety concerns promptly.
• Member Commitment: Engages with members to understand their needs, addresses their concerns, and ensures a high standard of service.
• Honesty & Integrity: Maintains transparency and ethical behavior in all team activities, addressing any integrity issues promptly.
• Work Ethic: Promotes a strong work ethic within their team, setting expectations for dedication and reliability.
• Inclusive Culture: Ensures that their team embraces diversity and inclusivity, addressing any issues of inclusivity promptly.
• Accountability: Holds team members accountable for their tasks and responsibilities, providing guidance and support to meet expectations.
• Teamwork: Promotes teamwork within their team, encouraging collaboration and supporting team efforts.

Job Specific Competencies
• Decision-Making & Judgment: Demonstrates sound judgment, applies reasoning skills, and exercises discretion in making independent decisions aligned with department and corporate responsibilities.
• Strategic Planning & Operational Management: Evaluates department operations and performance; develops and implements strategic plans and initiatives to achieve corporate goals and operational excellence.
• Leadership & Team Development: Demonstrates leadership by managing, mentoring, and developing staff; applies performance management techniques to enhance team effectiveness, accountability, and employee growth.
• Communication & Member Relations: Communicates effectively in verbal and written formats; prepares accurate business correspondence, reports, and presentations; listens actively, conveys information clearly, and provides exceptional member service to members, employees, vendors, government agencies, and the public.
• Planning, Organization & Stress Management: Exhibits strong planning and organizational abilities, attention to detail, and the ability to manage multiple priorities and complete assignments efficiently under pressure, independently or in a team environment.
• Technical Proficiency & Systems Use: Demonstrates proficiency with personal computers, operating systems, MS Office Suite, and applicable corporate software; applies the ability to learn and use new systems effectively.

Supervisory, Management, and Leadership Competencies
• Board Focus: Understands and communicates organizational priorities set by the Board and senior leadership to their teams.
• Vision & Strategic Orientation: Translates organizational strategies into actionable plans for their team.
• Lead Change & Manage Risk: Manages team-level changes, ensuring effective adoption while addressing operational risks.
• Member Focus: Implements member-focused processes to meet and exceed service expectations.
• Results Driven: Sets performance goals for their team and ensures successful execution of tasks and projects.
• Analytical Thinking & Decision Making: Evaluates team-level data and operational performance to make sound decisions.
• Innovation: Encourages team members to explore new approaches to improve efficiency and outcomes.
• Interpersonal Communications: Facilitates clear and open communication within the team and with other departments.
• Influence Others: Motivates team members to adopt new processes and work toward shared goals.
• Relationship & Team Building: Builds a cohesive and high-performing team through trust, respect, and collaboration.

Verification
The above qualifications and competencies for this position may be verified through a combination of education, experience, interview questions and technical skills exercise(s).

Essential Duties and Responsibilities
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.

Supervisory
This position has responsibility for the direction, coordination and evaluation of employees assigned. This person is expected to perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training; planning, assigning and directing work; appraising performance, rewarding and disciplining.

Leadership and Team Management:
• Lead the Energy Solutions Department, providing strategic direction, operational oversight, technical guidance, coaching, support, and performance feedback.
• Manage assigned supervisors and employees (Energy Solutions Supervisor and the Revenue Program Supervisor) to ensure effective operations, consistent service delivery, accountability and achievement of departmental goals.
• Establish annual departmental goals and objectives aligned with the cooperative's strategic plan.
• Develop and execute strategies for improving existing programs and expanding energy solutions that create measurable member and organizational value.
• Develop, administer, and monitor departmental budgets and ensure responsible management of financial and operational resources.
• Evaluate departmental operations, financial performance, workload, service quality, and employee performance and implement improvements as necessary.
• Develop, maintain, and continuously improve departmental policies, procedures, processes, standards, and documentation.
• Establish performance expectations and key performance indicators for departmental programs and services.
• Foster a collaborative and positive work environment that promotes employee engagement, accountability, innovation, professional development and continuous improvement.
• Lead recruitment efforts, employee selection, onboarding, training, succession planning and professional development activities.
• Prepare departmental reports, presentations, performance summaries, forecasts, and recommendations for leadership.
• Evaluate emerging energy technologies and recommend programs that benefit cooperative members.
• Monitor program performance, participation, and ROI.

High Energy Usage Investigations and Energy Audits:
• Oversee the investigation and resolution of high energy usage, abnormal consumption, and complex member energy concerns.
• Ensure employees use appropriate energy consumption data, interval usage information, AMI data, weather information, equipment characteristics, member history, and field observations when conducting investigations.
• Establish consistent procedures and service standards for high energy usage investigations.
• Oversee residential and commercial energy audits and assessments designed to identify opportunities for improved energy efficiency and member understanding.
• Ensure members receive clear, accurate, and practical explanations of factors affecting energy usage and opportunities to better manage consumption.
• Analyze recurring energy usage concerns and recommend education, process improvements, new programs, or technologies to proactively address member needs.
• Collaborate with Member Services, Metering, Engineering, Operations, Key Accounts, and other departments to resolve complex member energy concerns.

Energy Efficiency and Innovative Programs:
• Establish energy efficiency programs, demand response initiatives, and renewable energy projects to support the cooperative's sustainability goals.
• Collaborate with internal departments to identify opportunities for energy savings and implement innovative solutions for our members.
• Monitor programs effectiveness through key performance indicators (KPIs) and analyze data to measure success and drive continuous improvement.
• Oversee the collaboration across departments to develop member engagement strategies and educational materials to promote energy efficiency and renewable energy adoption.
• Direct outreach activities, including workshops, seminars, and webinars, to educate members on energy-saving practices and available programs.
• Lead or oversee pilot programs designed to evaluate new technologies, products, services, and member solutions.
• Collaborate with internal departments to identify opportunities fo