Job Description
Job Summary:
The Portfolio Operations Manager is primarily responsible for management of the day-to-day operation of components of the IRA portfolio/department under the direction of the Portfolio Director. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes.
Job Duties:
• Leads day-to-day portfolio operations and directs cross-functional resources, subcontractors, and support functions to ensure effective execution across program priorities
• Drives achievement of portfolio and program operational goals through planning, coordination, and performance oversight
• Oversees core operational activities, including payment reviews, application intake, customer service support, and team scheduling
• Leads forecasting, tracking, invoicing, and reporting activities for programs and projects across the portfolio
• Provides oversight of weekly and monthly departmental and program reporting to support portfolio performance and decision-making
• Partners with program teams and internal stakeholders to identify and implement process improvements that enhance operational efficiency and customer/client satisfaction
• Manages financial, legal, budget, and compliance tracking activities related to contracts, amendments, proposals, and subcontracts across the portfolio
• Serves as a technical and operational resource to strengthen systems, processes, reporting capabilities, and portfolio-wide coordination
• Completes special projects, ad hoc analyses, and other duties as assigned in support of portfolio leadership
• Other duties as required
Supervisory Responsibilities:
• Manages operations subcontractors, as needed, to support portfolio execution
• Coordinates functional support resources to promote accountability and effective collaboration
Qualifications, Knowledge, Skills and Abilities:
Education:
• Bachelor's degree in Business, Finance, or Engineering from an accredited college or university, required
Experience:
• Five (5) or more years of professional experience, required
• Minimum of three (3) years of progressive team leadership experience, including managing direct reports and coordinating team performance, required
• Prior operations experience with a strong understanding of energy efficiency or demand response program operations and processes, preferred
Certifications/Licensure:
• Project Management Professional (PMP), Certified Energy Manager (CEM), Business Energy Professional (BEP), BPI certifications, LEED credentials / LEED project certification experience, or comparable energy or project management credentials, preferred
Software:
• High level of proficiency in Microsoft Office (specifically Word, Excel, PowerPoint), required
Other Knowledge, Skills, & Abilities:
• Highly organized, detail-oriented skill set with ability to distill action items from multiple information sources quickly
• Proven ability to navigate and strengthen relationships within and between teams and groups
• Strong organizational and multitasking skills
• Superior attention to detail and ability to meet tight deadlines
• Strong analytical and problem-solving skills
• Ability to design and improve processes
• High level of integrity and discretion
• Ability to work effectively with minimal supervision
• Ability to communicate complex information clearly to diverse audiences
• Ability to travel as required by client/business needs
• Learns quickly and adapts to new technologies
• Possesses excellent verbal and written communication skills
• Self-starts and works well in a team environment
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
National Range: $100,000 - $120,000
Maryland Range: $100,000 - $120,000
NYC/Long Island/Westchester Range: $100,000 - $120,000
