Required Travel :Minimal
Managerial - YesLocation: :USA-TX, Plano, Tennyson Pkwy (AM)
Job SummaryWe are seeking an experienced and dynamic End-User Computing Team Lead to manage a team of 5-10 IT professionals responsible for delivering second-level IT support and ensuring seamless end-user computing services. This role involves overseeing day-to-day operations, maintaining service levels, coordinating with vendors, and driving innovation to improve efficiency and user experience. The ideal candidate will have strong leadership skills, technical expertise in end-user computing, and the ability to align local operations with global standards.
What will your job look like?- Lead and mentor a team of 5-10 IT professionals, fostering a culture of collaboration and continuous improvement.
- Conduct weekly team meetings to review progress, set priorities, and address challenges.
- Manage team performance, ensuring adherence to SLA and OLA targets.
- Oversee second-level IT support for desktops, laptops, printers, and applications.
- Ensure proactive maintenance of hardware to minimize downtime.
- Handle escalations and ensure timely resolution of ServiceNow tickets.
- Collaborate with vendors and Procurement for quotes, technical specifications, and hardware evaluations.
- Manage warranty and non-warranty repairs and conduct quarterly vendor service reviews.
- Evaluate and process GOStore requests for IT assets.
- Coordinate with IT Asset Management (ITAM) to maintain minimal stock levels.
- Evaluate new products and implementations to meet business needs.
- Align local processes with global End-User Computing standards.
- Ensure service continuity during Business Continuity Planning (BCP) scenarios.
All you need is...Required Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- IT certifications (e.g., ITIL, Microsoft, CompTIA A+) are a plus.
- 5+ years of experience in IT support or end-user computing services.
- Minimum 2 years in a leadership or team lead role managing IT professionals.
- Proven experience with hardware procurement, vendor management, and IT asset lifecycle.
- Strong knowledge of Windows OS, desktop/laptop hardware, printers, and peripheral devices.
- Familiarity with ServiceNow or similar ITSM tools.
- Understanding of ITAM processes and BCP requirements.
- Excellent people management and team-building skills.
- Strong communication and stakeholder management abilities.
- Excellent people management and team-building skills.
Preferred Qualifications:
- Experience in global or multi-site IT operations.
- Exposure to evaluating and implementing new technologies for end-user computing.
Why you will love this job:- You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization
- You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions.
- You will be working on market leading software for the telecommunications industry
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