AutoNation

EMT Service Drive Manager - AN Audi Bellevue

AutoNation • $24K — $216K *
Bellevue, WA 98006In-Person
Manufacturing & Automotive
Less than 5 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required.
  • Two years of experience in an auto repair facility.
  • Valid driver's license and ability to drive manual vehicles.
  • Strong communication and interpersonal skills.
  • Proven customer service abilities.
  • Preferred one year of supervisory experience.

Responsibilities

  • Schedule and assign daily tasks for service consultants.
  • Monitor and address any performance or behavioral issues.
  • Train and supervise service consultants effectively.
  • Assist customers at the service reception during peak hours.
  • Maintain necessary supplies for the service drive operations.
  • Communicate job status updates with team leaders.
  • Review and resolve open repair orders regularly.
  • Ensure quality service through partnerships with dealership personnel.
  • Conduct quality inspections of returned vehicles.
  • Follow up with customers to ensure satisfaction with services.
  • Comply with all relevant regulations and safety procedures.

Benefits

  • Competitive compensation along with 401k matching.
  • Health, dental, and vision insurance including maternity benefits for work-life balance.
  • Discounts on new and pre-owned vehicles and services.
  • Access to exclusive deals through YouDecide program.
  • Opportunity to participate in the DRVPNK mission for cancer research funding.
Full Job Description
The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.

What are the day-to-day responsibilities?

  • Schedule and assign daily work objectives for the service consultants

  • Monitor performance and counsel service consultants with behavioral or performance issues

  • Train, coach, supervise and assist service consultants

  • Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data

  • Maintain all supplies required to operate the service drive

  • Communicate with team leaders to determine status of jobs

  • Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business

  • Partner with all other dealership personnel to ensure quality of service provided to customers

  • Perform quality inspections of vehicles being returned to customers

  • Follow up with customers to ensure satisfaction with service work

  • Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:

  • Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

What are the requirements for this job?

  • High School diploma or equivalent

  • Ability to read and comprehend instructions and information

  • Two years of experience in an auto repair facility

  • Ability to collaborate with other dealership personnel

  • Must have a valid driver's license

  • Ability to drive manual transmission vehicles

  • Demonstrated communication and interpersonal skills

  • Demonstrated customer service skills

  • One year of supervisory experience (preferred)

  • Ability to operate an automobile

Commission based role estimated between $2k - $18k a month

Exciting Benefits and Perks Await You:

  • Competitive compensation and 401k matching

  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

About AutoNation

AutoNation, Inc. (AutoNation) is an automotive retailer in the United States. As of December 31, 2011, the Company had three operating segments: Domestic, Import, and Premium Luxury. As of December 31, 2011, it owned and operated 258 new vehicle franchises from 215 stores located in the United States, predominantly in metropolitan markets in the Sunbelt region. Its stores sell 32 different brands of new vehicles. The core brands of vehicles that it sells, representing approximately 90% of the new vehicles that it sold during the year ended December 31, 2011, was manufactured by Ford, Toyota, Nissan, General Motors, Honda, Mercedes-Benz, BMW, and Chrysler. The Company offers a diversified range of automotive products and services, which include new vehicles, used vehicles, parts and automotive repair and maintenance services, and automotive finance and insurance products. In January 2014, Autobytel Inc. acquired AutoUSA from AutoNation, Inc.

AutoNation Careers

Join the dynamic team at AutoNation, America's largest and most admired automotive retailer, and drive your career forward in an industry that is all about innovation and growth. At AutoNation, we offer more than just job opportunities; we provide a platform for professional development and leadership in an environment that values diversity and inclusivity.

Work You'll Do

At AutoNation, every position is a chance to leverage your skills, contribute to our mission, and make an impact. Whether you're looking for an entry-level role or a managerial position, our team is committed to nurturing your career aspirations with comprehensive training and development programs.

Explore Our Diverse Employment Opportunities

AutoNation is not just about selling cars; it's about creating exceptional experiences. Our team members enjoy a culture that promotes innovation, teamwork, and leadership. From sales and customer service to finance and operations, the variety of roles ensures that there's a perfect fit for everyone's skills and interests.

Internship Programs

Kickstart your career with an AutoNation internship. These opportunities are designed to give you real-world experience, networking prospects, and insights into our day-to-day operations. Interns at AutoNation are considered integral members of the team and are involved in projects that matter.

Benefits of Joining AutoNation

Choosing a career at AutoNation means you get to enjoy benefits that support both your professional and personal life. We offer competitive compensation packages, health benefits, and employee discounts. Moreover, our commitment to employee growth ensures that you have access to continuous learning and career advancement opportunities.

Inclusive Culture and Diversity Training

We believe that our strength lies in our diversity. AutoNation is dedicated to maintaining an inclusive culture where everyone’s voice is heard. Diversity training is a crucial part of our commitment, ensuring that all team members understand and appreciate the value of a diverse workplace.

Leadership and Innovation

Lead and innovate with AutoNation. We empower our employees to take on challenges and lead initiatives that drive our company forward. Our leadership programs are designed to foster the next generation of industry leaders, equipped with the tools to innovate and excel.

Join Our Team

Ready to accelerate your career? Explore the various job openings at AutoNation and find where you fit best. We are continuously hiring passionate, curious, and driven individuals who are ready to advance their careers in the automotive industry.

Stay Connected

Keep up to date with the latest at AutoNation by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn valuable career tips that can help you grow.

Apply Now

Don’t miss out on the opportunity to be part of a leading team in the automotive industry. Update your resume, prepare for your interview, and apply for a position at AutoNation today. Discover how your career can flourish in an environment committed to customer service and innovation.

SEARCH AUTONATION JOBS

Join AutoNation and drive the future of automotive retail with a career that’s as rewarding as it is exciting.
Learn more about AutoNation
Size
22,200 employees
Market Cap
$5.1 billion
Industry
Manufacturing & Automotive
Net Income
$381.6 million
Founded
1996
5 Year Trend
+3.6%
Revenue
$20.3 billion
NASDAQ
AN
* Ladders Estimates

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