Job DescriptionThe
Employee Relations & People Operations Manager is responsible for leading employee relations, benefits administration, day-to-day HR inbox administration, HR operations, and employee support services. The role plays a crucial part in modernizing People processes, improving employee and manager support, strengthening compliance, and building scalable service delivery frameworks that support organizational growth.
Work Structure & Details - Schedule: 3 days in office per week
- Location: Playa Vista, CA
Key Responsibilities Employee Relations - Lead and manage employee relations matters across the organization, including workplace investigations and resolution of employee concerns.
- Partner with leaders to address performance, conduct, attendance, policy-related issues, and employee support needs in a fair, consistent, and compliant manner.
- Develop and maintain employee relations policies, procedures, documentation, and case management standards.
People Operations & HR Inbox Administration - Own the day-to-day delivery of People Operations services, including HR inbox administration, case routing, service standards, and response protocols.
- Establish clear service-level expectations for employee and manager support requests and drive continuous improvement in HR service delivery.
- Partner with Payroll and HRIS teams to ensure accurate employee records, data integrity, and efficient operational workflows.
Benefits Administration - Oversee benefits administration processes, including enrollment, employee communications, vendor relationships, broker partnership, issue resolution, and compliance requirements.
- Support annual enrollment activities and employee education initiatives while monitoring service levels and the employee experience related to benefits.
Process Improvement & Modernization - Assess and redesign People Operations processes to improve efficiency, scalability, compliance, and employee experience.
- Leverage HR technology, AI, workflow automation, self-service resources, and knowledge bases to reduce manual administration and improve support quality.
- Develop and maintain employee self-service resources, including knowledge base articles, FAQs, templates, and process guides, to enable employees and managers to resolve common HR questions efficiently and reduce reliance on one-on-one inbox support.
Performance measures - Individual behaviour aligned to Our Way and Our Values.
- Team engagement and stakeholder feedback results.
- HR inbox response and resolution time improvements.
- Employee relations case quality, consistency, and documentation standards.
- Benefits administration service levels and employee experience outcomes.
- Efficiency gains from automation, self-service resources, and standardized workflows.
Requirements - 5-8+ years of progressive HR experience, including employee relations, People Operations, or HR shared services.
- Strong employee relations experience, including workplace investigations, employee concerns, performance matters, and policy guidance.
- Experience managing HR operations, HR inbox administration, service delivery workflows, case routing, and support standards.
- Knowledge of employment law, HR compliance requirements, employee documentation, and operational risk management.
- Experience administering employee benefits programs, partnering with vendors and brokers, and supporting annual enrollment activities.
- Demonstrated success improving operational processes, implementing HR technology or automation, and creating scalable support resources.
- Strong analytical skills, with the ability to interpret case trends, service metrics, employee experience indicators, and process efficiency opportunities.
- Excellent stakeholder management, written communication, problem-solving, and project management skills.
- Experience supporting multi-site or rapidly growing organizations.
- Experience implementing HR technology, workflow automation, or AI solutions.
- Experience with HR case management systems and service delivery models.
- Experience building self-service and employee support frameworks.
- Bachelor's degree in Human Resources, Business, or a related field.
- PHR, SPHR, SHRM-CP, or SHR
PHYSICAL REQUIREMENTS - Ability to stand, walk, lift, carry, push or pull up to 50lbs
- Ability to travel as needed
CA: This is a full-time salary role with the annual wage range of $130,000- $150,000k /yr
About the TeamCotton On is the founding brand of the Group and has grown to become a global fashion destination with over 600 stores worldwide. We thrive on delivering the trends of the moment (always with our own twist) and inspire our community to have fun with it. Our product offering includes womenswear, menswear and accessories.
