About the RoleOpenLoop's mission is to
bring care anywhere by powering telehealth solutions at scale. The Employee Relations & Safety Lead is the go-to expert for employee relations, workplace investigations, workers' compensation, and safety across our parent company and subsidiaries. This role spans two interconnected functions: employee relations (investigations, policy, manager coaching) and workplace safety and workers' compensation. You'll sit at the intersection of HR strategy and day-to-day operations handling sensitive ER matters while also owning the programs that keep our workforce safe and protected.
What You'll DoEmployee Relations- Serve as the primary point of contact for employee relations matters including performance management, policy interpretation, workplace conflicts, and accommodations.
- Lead thorough, timely, and impartial workplace investigations,document findings, and recommend appropriate solutions
- Coach managers and people leaders on performance management, corrective action, and difficult employee conversations
- Contribute to developing and deliver ER-focused training for managers on topics including investigations, disciplinary processes, and conflict resolution
- Track ER trends and metrics to identify risks and recommend proactive solutions
- Partner with Legal and People leadership to ensure compliance with employment laws and maintain HR policies and practices
- Contribute to the development and revision of company policies in the employee handbook
Workplace Safety & Workers' Compensation- Manage the end-to-end workers' compensation process, including intake, claims administration, return-to-work planning, and carrier management
- Own OSHA recordkeeping, reporting, and safety compliance across multiple states
- Partner with department leaders to investigate workplace incidents and near-misses, identify root causes, and implement corrective actions
- Develop and maintain safety policies and training programs
- Other duties as assigned.
Who You Are- 5+ years of HR experience with deep expertise in employee relations and,complex workplace investigations
- Experience managing workers' compensation programs and OSHA compliance
- Deep knowledge of federal and multi-state employment law and HR compliance
- Proven ability to coach managers through complex employee situations with sound judgement and discretion
- Strong investigative instincts - able to ask the right questions, synthesize information objectively, and reach well-reasoned conclusions
- Demonstrated ability to design and deliver manager training on ER topics
- Data-oriented: comfortable tracking case metrics and translating trends into actionable recommendations
- Excellent judgment and discretion; handles sensitive matters with confidentiality and care
- Clear, confident communicator - written and verbal - across all levels of the organization
- Comfortable operating in ambiguity and managing multiple cases simultaneously in a fast-moving environment
Preferred Qualifications- Healthcare, tech, or high-growth startup experience preferred
- Experience supporting multi-site or multi-entity organizations preferred
- PHR, SPHR, or related certification a plus
Our BenefitsIn addition, for salaried positions you would also be eligible for:
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
