TeleTech

Employee Relations Investigator

TeleTech$77K — $176K *
Legal & Accounting
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree and 7+ years of employee relations investigation experience, or 9+ years without a degree
  • Strong understanding of employment law principles and workplace compliance policies
  • Ability to write clear, objective, and defensible reports based on factual evidence
  • Experience handling sensitive matters with discretion and professionalism

Responsibilities

  • Conduct end-to-end investigations into workplace complaints like harassment and discrimination
  • Interview parties involved to ensure procedural fairness and neutrality
  • Analyze evidence and communications to understand the events
  • Draft clear and well-reasoned investigation summaries
  • Advance investigations promptly through the full lifecycle, adhering to established service level agreements
  • Identify and escalate high-risk issues with potential legal or reputational implications
  • Collaborate with Legal and HR to ensure proper resolution and consistency

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards program for exceptional performance
Full Job Description
Employee Relations Investigator
The Opportunity:

We are seeking a senior employee relations investigator with strong investigative skills and a passion for ensuring fairness, compliance, and integrity in the workplace. In this role you will be responsible for conducting thorough, timely, and impartial investigations into complex employee conduct concerns, with a focus on independent judgement, issue spotting, and risk assessment. This position is located in the Washington Metro area. Due to the nature of work performed within this facility, U.S. citizenship is required.

What You'll Work On:
  • Conduct end-to-end investigations into workplace complaints, including harassment, discrimination, retaliation, misconduct, and violations of company policy.
  • Interview complainants, respondents, and witnesses while ensuring procedural fairness and neutrality.
  • Analyze data, communications, documents, and relevant evidence to develop a comprehensive understanding of events.
  • Draft clear, accurate, and well-reasoned investigation summaries and findings.
  • Ensure all investigations are advanced promptly through the full investigation lifecycle in alignment with established service level agreements, recognizing the high-risk nature and potential business impact of such matters.
  • Identify and escalate high-risk issues, including those with potential legal, compliance, or reputational implications.
  • Collaborate with Legal and HR to ensure proper resolution, documentation, and consistency in approach.
  • Maintain detailed records and case files in accordance with documentation standards and timeliness.
  • Provide consultation to HR and leadership on investigation process, policy interpretation, and next steps while ensuring all investigations are handled with the utmost confidentiality and compliance with applicable laws and internal policies.


You Have:
  • Experience handling sensitive matters with discretion and professionalism
  • Knowledge of employment law principles and workplace compliance policies
  • Ability to write clear, objective, and defensible reports or summaries based on factual evidence
  • Bachelor's degree and 7+ years of experience with employee relations investigations, or 9+ years of experience with employee relations investigations in lieu of a degree


Nice If You Have:
  • Experience with case management systems or investigative databases
  • Experience with structured interview techniques and root-cause analysis
  • Experience working in a matrixed or large-scale organizational structure
  • Experience with human resources
  • Ability to prioritize and multitask in a fast-paced environment with limited supervision
  • Possession of excellent interpersonal, communication, and critical-thinking skills
  • Professional Certification such as AWI-CH, SHRM-CP, or PHR Certification


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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