What this job involves - The Employee Relations Consultant assesses and helps resolve employee issues while providing recommendations to mitigate risk for the firm. This role concentrates on addressing gaps in perception, understanding, or performance expectations between employees and management. Moreover, the Employee Relations Consultant recommends solutions that align with JLL's commitment to fair and equitable treatment of its employees and promote JLL's best interests. The Employee Relations Consultant will actively promote collaboration and help all business lines and HR Centers of Excellence working towards supporting the US region. Additionally, they will play a key role in enhancing the ER Center of Excellence (COE) function by actively contributing to the creation of training programs, tools, templates, processes, reference materials, and other projects. This position reports directly to the US Head of Employee Relations • Functions as a collaborative coach, providing guidance and support to the performance team and HR colleagues • Partners with the ER Lead to oversee and advise on workforce reduction initiatives, mitigating associated risks. • Conducts investigations of potential employment law violations, including Title VII, FMLA, ADA, FLSA, and NLRA. • Independently resolves complex ER cases by gathering relevant information, analyzing findings, and applying company policies to reach conclusions. • Consults, guides, coaches, and advises senior executives, HR Business Partners, and HR Leadership team members in collaboration with legal on high-risk and complex matters. • Identifies and resolves employee concerns through recommended actions and oversight. • Analyzes case trends to recommend HR and business strategies, addressing systemic issues through proactive coaching and training. • Maintains accurate and exemplary investigation records; provides case management and data entry guidance to their colleagues as needed. • Collaborates on evaluating and refining internal policies and processes to enhance operational efficiency. • Occasional travel may be required. Sound like you? To apply you need to be: TECHNICAL • Extensive knowledge of employment, wage, and hour, FMLA, and EEO laws and regulations. • Expertise in internal investigation principles. • Strong project management skills. • Skilled in gathering, synthesizing, analyzing, and reporting ER data. • Ability to effectively communicate data, trends, and their impact on the team and company. • Proficient in Microsoft Office applications, Teams, and other telecommunications software. • Familiarity with HR systems such as Navex, ServiceNow, or Workday INTERPERSONAL • Exceptional written and verbal communication skills. • Proven experience in managing and building high-performing teams. • Excellent decision-making skills with tact and diplomacy. • Strong collaboration, conflict resolution, and negotiation skills. • Results-focused with the ability to coordinate with diverse disciplines. • Applies relevant actions based on policies, procedures, and business practices. • Proven integrity and confidentiality skills. • Maintains neutrality and calm demeanor in tense situations. • Influences leaders and colleagues, skilled counselor, consultant, and facilitator. • Cultivates relationships with Legal, Ethics & Compliance, senior business leaders, and HR People Partners. EDUCATION AND EXPERIENCE • Bachelor's degree in HR, Industrial or Labor Relations or related field (Post-graduate HR or Legal experience preferred). • 5+ years of employee relations experience. PREFERRED, BUT NOT REQUIRED • Bilingual Spanish Speaker This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 110,000.00 - 130,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: • 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. Accepting applications on an ongoing basis until candidate identified.