Motorola Solutions

Emergency Call Handling Project Manager

Motorola Solutions • $110K — $120K *
Florida, NY 10921In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience managing external customer-facing deployment programs or software applications.
  • PMP or CAPM certification is required.
  • High School diploma or Bachelor's Degree.
  • Strong financial management experience focusing on revenue growth and cost containment.
  • Proven track record of successful project leadership in multi-stakeholder environments.

Responsibilities

  • Lead the deployment of Next Generation 911 solutions, enhancing first responder capabilities.
  • Develop and implement a comprehensive Master Project Plan.
  • Maintain project schedules and lead status reviews to track progress.
  • Manage project budgets, encompassing labor and capital expenditures.
  • Conduct ongoing risk assessments and maintain a Risk Register.

Benefits

  • Incentive bonus plans
  • Comprehensive medical, dental, and vision benefits
  • 401K plan with company match
  • 10 paid holidays each year
  • Generous paid time off packages
  • Employee stock purchase plan
  • Paid parental and family leave
  • and more!
Full Job Description
Job Description

At Motorola Solutions, we support customers so they are always ready for those critical moments. As an Emergency Call Handling Project Manager, you will lead the deployment of a suite of Next Generation 911 (NG911) solutions. Your role is vital in enhancing the ability of first responders to manage emergency situations through cutting-edge technology and seamless system integration.

Core Responsibilities

Following PMBOK (Project Management Body of Knowledge) standards, you will manage the full project lifecycle from Initiation through Closing.

Project Integration & Planning
  • Master Project Plan: Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.
  • Operational Workflow: Acquire and maintain a high-level understanding of internal organizational workflows to ensure project alignment with business objectives.
  • Accountability: Own the successful implementation, cutover, and formal hand-off to the Support team for all emergency call handling projects.


Scope & Schedule Management
  • Scheduling: Initiate, generate, and maintain detailed project schedules (WBS). Lead regular scheduling status reviews to track actual progress against the baseline.
  • Execution: Ensure all milestones and deliverables are met according to the project lifecycle, managing the transition from legacy systems to NG911.


Financial & Cost Management
  • Budgeting: Maintain project budgets encompassing both labor and capital expenditures.
  • Performance Metrics: Monitor financial objectives including revenue recognition, margin health, and cash flow.
  • Cost Analysis: Perform detailed analyses of project costs and lead status reviews with management to ensure the project remains within financial constraints.


Risk & Quality Management
  • Risk Assessment: Perform ongoing risk identification and qualitative/quantitative analysis. Develop and maintain a Risk Register and mitigation plans.
  • Issue Escalation: Promptly alert management of significant risks or problems and prepare actionable recovery plans.
  • QA Compliance: Ensure all projects adhere to Motorola Solutions' designated standards and Quality Assurance processes to ensure mission-critical reliability.


Communications & Stakeholder Management
  • Primary POC: Serve as the central point of contact for customers, subcontractors, and internal cross-functional teams.
  • Customer Relations: Establish and nurture relationships with customers and channel partners.
  • Facilitation: Organize and lead project kick-offs, status meetings, and steering committee reviews to ensure alignment across all stakeholders.


Preferred Skills & Qualifications
  • Leadership: Proven ability to lead and drive complex, multi-stakeholder projects to completion.
  • Industry Expertise: Experience with Public Safety communications systems and an understanding of local public safety entities (Police, Fire, EMS).
  • Technical Proficiency: Advanced experience with cloud-based document management and collaboration tools (Google Workspace). MS Project, Smartsheets, or other similar applications and building intricate master schedules.
  • Project Methodology: Strong grasp of PMBOK methodologies; PMP or CAPM certification is required.
  • Analytical Thinking: Ability to perform detailed data analysis and recommend strategic solutions to customers.
  • Adaptability: Flexibility to handle "special projects" that may fall outside of standard routine as technology and customer needs evolve.


Other Preferred Skills:
  • High School diploma, Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.
  • Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies.
  • Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.
  • Experienced with project risk assessment and risk mitigation strategies.
  • Must be a self-motivated team player able to work effectively with general guidance toward objectives.
  • Experienced with Public Safety communications systems is considered an asset.
  • Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.
  • Must have excellent interpersonal, presentation, and negotiation skills.
  • Must be able to think outside of the scope of responsibilities and take initiative.
  • Must be able to work collaboratively with regional and territorial management.
  • Must be able to effectively communicate with relevant peers and senior stakeholders.


#LI-JS3
#LI-REMOTE

Target Base Salary Range: $110,000 - $120,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • High School diploma, Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.
  • PMP and/ or Certified Associate in Project Management (CAPM) required.
  • Must be able to obtain a background clearance as required by our government customers.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. (GC/CITIZEN ONLY)

Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Telecommunications & Hardware
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ
MSI
* Ladders Estimates

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