At Motorola Solutions, we support customers so they are always ready for those critical moments. As an Emergency Call Handling Project Manager, you will lead the deployment of a suite of Next Generation 911 (NG911) solutions. Your role is vital in enhancing the ability of first responders to manage emergency situations through cutting-edge technology and seamless system integration.

Core Responsibilities

Following PMBOK (Project Management Body of Knowledge)standards, you will manage the full project lifecycle from Initiation through Closing.

Project Integration & Planning

• Master Project Plan: Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.

• Operational Workflow: Acquire and maintain a high-level understanding of internal organizational workflows to ensure project alignment with business objectives.

• Accountability:Own the successful implementation, cutover, and formal hand-off to the Support team for all emergency call handling projects.

Scope & Schedule Management

• Scheduling: Initiate, generate, and maintain detailed project schedules (WBS). Lead regular scheduling status reviews to track actual progress against the baseline.

• Execution: Ensure all milestones and deliverables are met according to the project lifecycle, managing the transition from legacy systems to NG911.

Financial & Cost Management

• Budgeting: Maintain project budgets encompassing both labor and capital expenditures.

• Performance Metrics: Monitor financial objectives including revenue recognition, margin health, and cash flow.

• Cost Analysis:Perform detailed analyses of project costs and lead status reviews with management to ensure the project remains within financial constraints.

Risk & Quality Management

• Risk Assessment: Perform ongoing risk identification and qualitative/quantitative analysis. Develop and maintain a Risk Register and mitigation plans.

• Issue Escalation:Promptly alert management of significant risks or problems and prepare actionable recovery plans.

• QA Compliance: Ensure all projects adhere to Motorola Solutions’ designated standards and Quality Assurance processes to ensure mission-critical reliability.

Communications & Stakeholder Management

• Primary POC:Serve as the central point of contact for customers, subcontractors, and internal cross-functional teams.

• Customer Relations:Establish and nurture relationships with customers and channel partners.

• Facilitation:Organize and lead project kick-offs, status meetings, and steering committee reviews to ensure alignment across all stakeholders.
  

Preferred Skills:

• Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.

• PgMP, PMP and/ or Certified Associate in Project Management (CAPM) are strongly desired.

• Remote position based in the United States with the ability to travel up to 10% of the time.

• Experienced with Public Safety communications systems is considered an asset.

• Skilled in using project scheduling applications like Microsoft Project, Smartsheets, or similar applications and building intricate master schedules.

• Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies.

• Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.

• Experienced with project risk assessment and risk mitigation strategies.

• Must be a self-motivated team player able to work effectively with general guidance toward objectives.

• Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.

• Must have excellent interpersonal, presentation, and negotiation skills.

• Must be able to think outside of the scope of responsibilities and take initiative. 

• Must be able to work collaboratively with regional and territorial management.

• Must be able to effectively communicate with relevant peers and senior stakeholders. 

• A Master's Degree is considered an asset.

Target Base Salary Range: $110,000 - $130,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. 

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• Bachelor's Degree with 3+ years of experience in project management OR 5+ years of experience in project management
• Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!