Your ImpactThe Embedded Technical Account Manager (TAM) will serve as Axon's primary on-site representative. In this role, you will own the day-to-day relationship between Axon and the government, acting as the expert-in-residence on Axon's Evidence.com platform and the full suite of Body Worn Camera (BWC), TASER, and video technology solutions. You will serve as the strategic bridge between federal government and internal Axon teams-ensuring the Axon platform operates with maximum reliability, security, and mission impact. From platform architecture and compliance to eDiscovery, redaction, and asset management, you will be the trusted advisor that keeps one of the nation's most critical law enforcement agencies running at peak effectiveness.
What You'll DoLocation: Arlington, VA
Reports to: VP, Federal Customer Ops
- Design, document, and support implementation, operations, and maintenance of the Axon Evidence architecture to meet government's Body Worn Camera (BWC) program requirements
- Serve as the primary point of contact for day-to-day user requests, incident resolution, and request fulfillment, meeting and exceeding defined SLA thresholds
- Lead customer discovery sessions to advise government stakeholders on the best use of Axon Evidence to meet operational requirements and agency objectives
- Provide expert-led support for eDiscovery, FOIA, and redaction workflows, administering role-based access controls and user access management
- Manage comprehensive asset lifecycle for the Axon Evidence and BWC program, including hardware provisioning, inventory tracking, shipping, and equipment return
- Ensure ongoing maintenance and compliance of the FedRAMP High-authorized Axon Evidence infrastructure, upholding all applicable federal security and compliance standards
- Design, build, and deliver required reports, performance schedules, and KPI dashboards
- Support account creation, device provisioning, and user administration across the government's Evidence.com tenant
- Assist in the integration of emerging technologies such as Unmanned Aerial Systems (UAS) systems into the platform
- Provide tier-2 technical support and escalate complex issues in coordination with Axon engineering and support teams
- Use strong written and oral communication skills to lead technical briefings, present program updates, and advise senior government leadership on Axon Evidence capabilities and roadmap
- Independently prioritize and manage multiple concurrent project tasks in a methodical and disciplined manner
- Develop and maintain technical documentation to ease understanding and adoption of Axon products and services across users
- Communicate customer insights and feedback to internal Axon teams to influence product improvements and roadmap decisions
- Maintain availability in alignment with USMS core hours (9AM-5PM M-F) and support after-hours or on-call operations as required
- Uphold all USMS, DOJ, and federal security policies, including safeguarding Sensitive But Unclassified (SBU) and Controlled Unclassified Information (CUI)
What You Bring- Bachelor's Degree or equivalent work experience
- 10+ years of experience working with federal, Major City, or Enterprise-level customers in a technical account management or embedded support capacity
- Proven track record of successfully managing customer relationships, technical projects, and SLA-driven service delivery
- Experience with Axon Evidence.com or equivalent digital evidence management platforms strongly preferred
- Familiarity with Body Worn Camera (BWC) programs, video management systems (VMS), and related hardware strongly preferred
- Understanding of FedRAMP compliance, federal security frameworks, and cloud-hosted SaaS environments
- Working knowledge of eDiscovery, FOIA processing, and digital redaction workflows
- Experience with asset management, hardware provisioning, and inventory tracking
- Understanding of SaaS, cloud providers/solutions, virtualization, and storage technologies
- Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
- Ability to articulate technical concepts at varying levels of complexity appropriate to the audience-from end users to senior IT leadership
- Excellent interpersonal skills with strong written and verbal communication
- Detail oriented with excellent organizational and time management skills
- Demonstrated ability to manage change and perform effectively in high-pressure, mission-critical environments
- Experience working with law enforcement, corrections, or other federal/governmental agencies preferred
- JIRA and Microsoft Dynamics knowledge preferred
- Experience working closely with a sales and support team
- Must be able to obtain and maintain a federal background investigation at the Public Trust (Moderate Risk) level or higher; positions may require access up to the TOP SECRET level
- S. citizenship required; foreign nationals are not authorized per DOJ Order #2640.2E
- Must comply with all applicable National Industrial Security Program (NISP) and NISPOM requirements
Benefits that Benefit You- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Base Pay Range
$145,000-$155,000 USD
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important NotesThe above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
