Job Requisition ID: 56883
Opening Date: 06/17/2026
Closing Date: 07/02/2026
Agency: Department of Healthcare and Family Services
BPIS: 12145
Class Title: MANAGEMENT OPERATIONS ANALYST II - 25542
Skill Option: None
Bilingual Option: None
Salary: Anticipated starting salary (eff 7/1/26) $6820/monthly; Full salary range $6820-$9875/monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code: This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Position Overview:The Department of Healthcare and Family Services, Division of Medical Programs, Bureau of Technical Support is seeking to hire a motivated, results-driven and qualified individual to monitor the Medicaid Eligibility programs for data quality and functionality. We are looking for someone with excellent communication abilities, problem-solving skills, and a collaborative mindset to support our eligibility team efficiently. This position will also conduct analysis and testing to identify system issues and request program logic changes and to make updates to reduce discrepancies between the Integrated Eligibility System (IES), the Medical Medicaid Information System (MMIS) and the Enterprise Data Warehouse (EDW).
The ideal candidate will have extensive hands-on experience in working with Medicaid eligibility systems as well as maintaining accurate documentation. A strong understanding of running reports and testing is essential for success in this role. This role will also spend a lot of time developing and maintaining of Project Initialization Requests (PIR), Project Resolution Requests (PRR), and Change Requests (CR) for their section.
HFS values employees with different backgrounds, life experiences, and talents.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
Essential Functions- Under direction, independently conducts complex duties in the monitoring and analysis of the Medical Eligibility Update Programs
- Independently conducts complex duties in the monitoring and analysis of the Medicaid Eligibility Programs and policies
- Reviews analyzes, and updates bulletins, notices, proposed/affected Federal regulations, system design
documents and procedure manuals - Designs and develops specialized computer reports to initiate system procedural changes
- Confers with agency operating staff and managers
- Initiates and designs data collection techniques to assist management
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research
- Requires three (3) years of progressively responsible professional experience in management operation analysis
Preferred Qualifications- Minimum of two (2) years of experience working with eligibility policy, eligibility procedures and related codes
- Minimum of two (2) years of experience accessing and manipulating electronic eligibility systems and analytical skills
- Minimum of two (2) years of experience working with electronic data processing operations and the way they are utilized in operations analysis
- Minimum of two (2) years of experience working with the application and conduct of management studies
- Minimum of two (2) years of experience working with the subject matter of the problem area
- Minimum of two (2) years of experience analyzing and interpreting Medicaid Eligibility policies, regulations and laws
- Minimum of two (2) years of experience working with relational databases, systems interfaces, data exchanges and file layouts
Conditions of Employment- Requires completion of a background check and self-disclosure of criminal history
- Requires the ability to utilize and maintain state issued equipment such as a laptop
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704
Work County: Sangamon
Email: [email protected]Posting Group: Leadership & Management
This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).
APPLICATION INSTRUCTIONSUse the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
