Job SummaryThe Elevator Service Manager is responsible for leading and overseeing service operations for elevators and related equipment across assigned territories. This role ensures safe, efficient, and compliant execution of maintenance and repair activities while driving team performance, customer satisfaction, and financial results in accordance with New York and New Jersey state and local regulations. Strong communication skills are essential, as the role requires frequent interaction with clients, both verbally and through professional email correspondence. The ideal candidate is a proactive leader with a strong operational background, exceptional customer service skills, and the ability to effectively manage multiple projects in a fast-paced environment.
Key ResponsibilitiesField Operations & Team Leadership- Lead, develop, and manage a team of elevator service technicians across assigned routes/territories
- Assign work, optimize routes, and ensure timely completion of maintenance, service, and repair calls
- Provide technical guidance and troubleshooting support for complex service issues
- Conduct field ride-alongs, performance evaluations, and ongoing coaching for technicians
- Ensure adherence to union agreements and labor requirements (where applicable)
Safety & Compliance- Ensure compliance with all applicable codes and regulations, including:
- New York State and NYC DOB requirements (as applicable)
- New Jersey Elevator Safety regulations
- OSHA standards and company safety policies
- Promote a strong safety culture, conduct audits, and enforce safety procedures
- Oversee annual testing, inspections, and compliance documentation
Customer & Account Management- Serve as the primary point of contact for key service customers
- Build strong relationships and ensure high levels of customer satisfaction and retention
- Address escalations, resolve service issues, and communicate repair recommendations
- Partner with sales teams to identify repair and modernization opportunities
Financial & Operational Oversight- Manage service portfolio performance, including revenue, margins, and cost control
- Oversee billing accuracy, service contract execution, and work order completion
- Forecast manpower needs and support hiring and workforce planning
- Monitor KPIs (service response time, callbacks, contract retention, etc.)
Administrative & Cross-Functional Coordination- Maintain accurate records, service reports, and compliance documentation
- Coordinate with operations, sales, modernization, and leadership teams
- Support continuous improvement initiatives and operational efficiency
Qualifications & RequirementsEducation & Licensing- High School Diploma or equivalent required
- Valid Elevator Mechanic License strongly preferred or required:
- New York (NYC or State license as applicable)
- New Jersey Elevator Mechanic License
- CET certification preferred
Experience & Skills- 10+ years of elevator industry experience (service, repair, or modernization)
- Prior supervisory or leadership experience preferred (Foreman, Adjuster, Supervisor, or Manager)
- Strong knowledge of elevator systems (traction, hydraulic, controls)
- Ability to read and interpret electrical schematics and technical documentation
- Strong leadership, communication, and customer management skills
- Financial acumen (budgeting, forecasting, cost control)
Physical & Work Environment- Ability to work in field environments including mechanical rooms, shafts, and job sites as needed
- Occasional lifting, climbing, and site inspections required
- Exposure to industrial environments, including dust, heat, and confined spaces
- Availability for after-hours escalations or emergency support
Benefits and Perks- Free Health Insurance for single coverage
- 401(k) match towards your retirement account
- Top Pay in the industry
- Advancement Opportunities through our CET training program
