Join our team as Director of the Front Office!
Step into the spotlight as our Director of Front Office! You'll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.
KEY SKILLS & RESPONSIBILITIES - Operation Maestro: Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
- Team Champion: Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition-plus recruits, interviews, and trains new stars!
- Guest Satisfaction Guru: Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.
- Revenue Rockstar: Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.
- Crisis Commander: Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.
EDUCATION & EXPERIENCE - At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Specific brand experience/OnQ [PMS - property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.
- Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
- Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Newest hotel near San Jose Airport with free breakfast Stay in your Element and find balance at Element San Jose Airport. Located minutes from San Jose Airport and activities in downtown San Jose, our hotel boasts a relentless commitment to your wellbeing with allergy-free rooms and suites which offer plush Heavenly® bedding, eco-friendly amenities, full kitchens, and in room entertainment. Get a good start to your mornings with our energizing Rise: Breakfast, then enjoy fare at one of the restaurants nearby. Mingle with other Element guests over savory food and beverages four nights a week at Relax: Evening Reception, and stay whole at our 24-hour fitness center and outdoor pool. Our event venue near dining, shopping, and outdoor recreational activities make our hotel the perfect place for your next event. Our hotel is also close to destinations like San Pedro Square Market, Santana Row, Santa Clara University, stadiums and arenas like PayPal Park and SAP Center, and museums. Whatever brings you to San Jose, enjoy it from our resource-efficient hotel.
Application deadline for Colorado positions:
