As an Electronics Service Supervisor, a typical day might include the following:- Supervise and mentor a team of technicians, specialists, and subordinate supervisors, relying on technical expertise from technicians within the work area.
- Responsible for daily operations and performance indicators of the electronics service team to meet performance, quality, and strategic objectives.
- Collaborate with engineering, manufacturing, and customer support teams to optimize workflow and communication to ensure timely and high-quality service delivery.
- Monitor employee performance, regularly provide employee feedback, empower, mentor and coach employees, write and deliver performance reviews, and assist employees in setting goals.
- Responsible for assessing employee training needs and providing/overseeing training.
- Actively and effectively address personnel issues and settle differences equitably and productively.
- Create, update and ensure control of department work instructions and reports.
- Responsible for driving employee engagement in process improvements and positively and accurately communicating change.
- Provide input into staffing and capital needs through the collection and reporting of data.
- Model, teach, and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.
- Understand. Create. Simplify.
- Other duties as assigned.
This job might be for you if:- You have 4+ years of leadership experience
- You have demonstrated ability to model SEL Values to others
- You have proven ability to communicate professionally, respectfully and openly to a diverse audience
- You have proven ability to prioritize, organize and delegate work; intervene to remove obstacles as needed
- You have proven ability to drive process improvements
- You have advanced knowledge of electronics repair processes and product flow (4+ years of experience)
- You have intermediate knowledge of Microsoft Office programs and department's business systems (Dynamics AX, SQS, etc.)
- You have strong writing, documentation, speaking, and project management skills
- You are able to quickly learn new skills and assume new responsibilities
- You are able to work cooperatively in a team environment
Preferred Qualifications- Associate degree in electronic engineering technology or equivalent
- Advanced Microsoft Office skills
- Customer service experience
- Knowledge of continuous improvement tools (WCM, Lean, Six Sigma)
- Strong training and presentation abilities
- Familiarity with ISO 9001 and internal auditing
Physical Requirements - Lift/push/pull up to 20 lbs. frequently, 35 lbs. occasionally
- Vision correctable to 20/30; color differentiation
- Use of keyboard and standard office equipment
- Ability to reach, bend, and twist
Location:Pullman, WA- This position is located in Pullman, WA. Nestled in Eastern Washington, offering an exceptional quality of life. Embrace the charm of small-town living with spacious surroundings, no traffic hassles, and easy access to outdoor adventures in nearby mountains, rivers, and forests. Plus, benefit from excellent schools and universities in the area.
Competitive pay. Superior benefits. Inspiring work. - We're 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
- We offer top tier medical, prescription, dental, vision, life, and disability insurance.
- We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
- We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
- Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.
Pay Range Data - $84,200 - $124,500 per year
We set starting pay based on job-related factors such as your experience, training, knowledge, and skills. We are looking to fill this position at the Electronics Service Supervisor level, and we welcome applicants with a range of experience. Depending on your background, we may consider you for a different level, with compensation aligned accordingly.
Communication with Applicants We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at
[email protected].
