Job DescriptionElectronic Trading Service & Solutions SpecialistThe Electronic Trading Service & Solutions Specialist serves as the primary liaison between the Electronic Trading Desk, Execution Consulting team, Sales Trading, Product Management, and Technology organizations.
The role is responsible for supporting the day-to-day operation of the electronic trading platform, troubleshooting trading workflow issues, coordinating technology incidents, supporting OMS/EMS integrations, and assisting execution consultants with client analytics, platform onboarding, and service delivery.
This individual combines strong technical aptitude with a deep understanding of electronic trading workflows and serves as an internal advocate for traders and consultants across the trading floor.
Key ResponsibilitiesTrading Floor Support- Serve as first point of contact for electronic trading inquiries and workflow issues.
- Partner directly with traders, execution consultants, and sales traders to resolve platform-related questions.
- Escalate production issues to technology teams and manage resolution through completion.
- Coordinate communication during trading incidents and service disruptions.
Electronic Trading Platform Support- Support algorithms, Smart Order Router behavior, routing logic, and electronic order workflows.
- Assist with OMS/EMS onboarding and connectivity.
- Coordinate testing for platform enhancements and releases.
- Track execution platform issues and recurring themes.
Technology & Infrastructure Coordination- Work closely with:
- Trading Technology
- Infrastructure
- Networking
- Market Data
- Vendor Management
- Assist with:
- FIX-related troubleshooting
- Connectivity issues
- OMS/EMS workflow support
- Trading system testing
Product & Service Management- Gather trader and consultant feedback.
- Identify areas for platform enhancement.
- Help prioritize service improvements.
- Track production issues and recurring workflow challenges.
Required QualificationsExperience- 3-5 years of experience in one or more of the following areas:
- Electronic Trading
- Trading Technology
- Production Support
- Trade Desk Support
- OMS/EMS Support
- Market Structure
- Execution Services
Licensing- Required securities licenses:
- Series 7
- Series 63
- Series 57
Technical Skills- Understanding of:
- FIX protocol
- Electronic order workflows
- Smart Order Routing
- Algorithmic execution
- OMS/EMS environments
- Familiarity with:
- SQL
- Python
- Splunk
- TCP/IP networks
- API integrations
Trading Knowledge- Equity market structure
- Order lifecycle
- Exchange routing
- ATS/Dark Pools
- Best Execution Concepts
- Institutional trading workflows
Preferred Must-Haves- Prior experience working at a broker-dealer, online brokerage platform, or electronic trading firm.
- Experience supporting or working with EMS or OMS platforms.
- Strong understanding of institutional electronic trading workflows.
- Ability to communicate effectively with traders, sales traders, execution consultants, product managers, and technology teams.
- Demonstrated ability to troubleshoot trading workflow, connectivity, and platform issues in a time-sensitive environment.
- Python programming and advanced Excel (VBA/macros) skills are a strong plus, with ability to develop automation tools to streamline workflows
- Experience monitoring trading infrastructure, server health, and application performance
Ideal Candidate ProfileThe ideal candidate is someone currently working as:
- Trading Application Support Engineer
- Production Support Analyst
- Electronic Trading Support Analyst
- Trade Desk Support Specialist
- Sales Engineer for an OMS/EMS provider
- Junior Execution Consultant
New York, NY Full Time Base Salary Range of $120,000-165,000.
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