This position reports to:Customer Quality Lead
The work model for the role is:
Onsite, Richmond, VAYour role and responsibilities:As acustomer
Electrical Quality Specialist (Engineer), you will play a pivotal role in enhancing customer satisfaction by resolving complaints, analyzing defects, and providing actionable solutions. You will focus on ensuring the quality of Power Distribution Units (PDU), Static Transfer Switches (STS), and Uninterruptible Power Supplies (UPS) for data centers and critical power applications. This is a unique opportunity to contribute to ABB's commitment to delivering high-quality products and services in a dynamic and fast-paced environment.
You will be mainly accountable for:
- Maintain strict adherence to electrical safety standards during equipment operations, ensuring the safety and well-being of both self and team members; Collaborate closely with field project, service, process quality and engineering teams to implement timely containment and corrective actions.
- Conduct thorough analysis of customer-returned defective products and prepare comprehensive 8D/Analysis reports, communicate findings and resolution plans directly to customers.
- Perform on-site customer visits as needed to address complaints, deliver technical support, coordinate defective material collection, and cultivate strong, long-term customer relationships; Partner with service teams, retrieve defective materials, conduct root cause analysis, and drive sustainable improvements across products and processes.
- Lead and contribute to continuous improvement projects, cost saving initiatives focused on elevating product quality and operational efficiency; Uphold ABB's core values of safety and integrity by taking accountability for actions, demonstrating genuine care for customers, and contributing positively to business outcomes.
Qualificationsfor the role:- Bachelor degree in electrical or Electronics Engineering or a related field PLUS minimum 2 years of experience in a manufacturing or quality control environment.
- Hands-on experience with transformers, PDUs, STSs, and UPS products, including proficiency in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, is a plus.
- Ability to read and interpret schematics for electrical equipment and printed circuit board assemblies (PCBAs) is preferred.
- Proficient in operating electrical and electronic test equipment, including power supplies, multimeters, oscilloscopes, and power analyzers.
- Working knowledge of process improvement methodologies such as Lean, Six Sigma, and PPS is highly desirable.
- Familiarity with industry standards including UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891, and CSA C22.2 is a strong advantage.
- Demonstrates clear and persuasive communication in both written and verbal formats.
- Hands-on experience with Power Apps, Power Automate, or Power BI is preferred.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time offABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.
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