This role performs detailed technical failure analysis on returned and in-process product, driving investigations to root cause and providing the technical foundation behind customer communications, RMA disposition, and corrective action.
This position collaborates with cross-functional teams including Customer Quality Manager, Design/Product Engineering, and Supplier Quality.
Responsibilities- Perform detailed failure analysis on field returns using structured root-cause methods (5-Why, Ishikawa, fault tree).
- Document findings in clear, technically rigorous reports for engineering review and customer-facing evaluation.
- Partner with the Customer Quality Manager to translate technical findings into customer-appropriate language.
- Support RMA disposition decisions with technical analysis and root-cause determination on returned units.
- Collaborate with Design/Product Engineering on design-related failure modes and improvement efforts.
- Identify trends across failures and feed findings into the CAR/CAPA and reliability improvement process.
- Maintain and calibrate failure analysis lab equipment, tools, and test fixtures.
- Support supplier-related failure investigations with Supplier Quality when root cause traces to incoming material.
- Maintain organized records of failed units, analysis data, and disposition for traceability and audit readiness.
Requirements- Bachelor's degree in engineering (Electrical, Mechanical, Manufacturing, Industrial, or related field.) Electrical or Electromechanical Engineering Preferred, given the electronics-focused failure analysis this role performs
- 3+ years' preferred experience with Electronics Design or Manufacturing, given this role's failure analysis work is primarily on electronic components and assemblies.
- Strong project management and organizational skills with ability to multitask, navigate conflicting priorities, and drive problems to resolution.
- Exceptional analytical, critical thinking, and problem-solving abilities.
- Solid interpersonal skills with ability to collaborate cross-functionally.
- Excellent written and verbal communication skills, with ability to respectfully engage and influence others at all levels of the organization.
- Flexible and adaptable to changing priorities and processes.
Preferred Qualifications- Highly motivated, hands on, and able to work with minimal supervision.
- Willingness to go beyond the call of duty and act despite uncertainty.
- Entrepreneurial spirit and commitment to overall growth of the company.
- Enthusiasm and passion in everything you do.
Travel Requirements and Work Environment- Less than 10% travel required, could include international travel
- Employees may be exposed to moderate noise levels and processes that utilize solder, potting material, conformal coating, and cleaning agents.
- Work areas include machines with sharp moving parts and hot surfaces.
- Employees are required to wear safety glasses, safety shoes, ESD smocks, or other necessary PPE while in production areas.
Neptune Technology Group Inc. does not sponsor U.S. work authorizations for this position, including H-1B, O-1, and TN. Neptune also does not sponsor individuals in F-1 status for this role.
