The application administrator is accountable for ensuring enterprise and business applications are available and performing optimally for the organization. They are responsible for day-to-day configuration, deployment, maintenance, monitoring, patching, and improvement of these applications. Additional responsibilities include providing Tier 2 and/or 3 support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise and business applications. The application administrator is a subject matter expert in one or more applications and holds vital analytical, customer service, and problem-solving skills. They also work with stakeholders to establish business processes and collaborate with other teams to address strategic business issues being implemented within the application(s). 

Application Administration

• Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.
• Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications.
• Manage the process of collecting, documenting, communicating and prioritizing feature requests in collaboration with program leaders, internal stakeholders, and vendors.
• Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls.
• Plan, coordinate, and communicate changes and upgrades of applications with stakeholders and end users.
• Configure and support application interfaces for data integration with other applications or systems in the environment.
• Managing backups, storage, and integrity of application data or databases.
• Collaborate with stakeholders and other supporting workgroups to create, configure, and customize application reports.
• Manage user accounts and service accounts and associated roles and permissions.
• Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
• Collaborate with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps and strategies.
• Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
• Manage the documentation, training, and program for Tier 2 and/or 3 support; providing escalated support for service requests, inquiries, and problems.
• Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.

Project Management

• Act as Project Manager (as required).
• Define Project Scope, KPIs, Project Schedule, Resource Requirements.
• Develop communication plans and deliver project updates to various stakeholders.

Business Analysis

• Conduct Business analysis to understand core processes to identify existing gaps and opportunities for improvement.
• Collaborate with workgroups within the entity and align on the business needs and priorities.
• Develop process maps to document current state and future ideal state to support Application Configuration Design.

Training Development and Implementation

• Work with applicable workgroups and program leads to develop a training program.
• Create training material and multimedia content following adult learning methodologies in collaboration with SME core group.
• Facilitate training sessions to ensure effective knowledge transfer.

• Configuring, deploying, maintaining, monitoring, and patching on-premises and cloud-based enterprise and business applications at scale for a large organization.
• Application administration concepts including application architecture; user and service accounts; services, tasks, and jobs; and load balancing.
• Application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.
• Vendor management concepts including feature requests, development roadmaps, and release management.
• Project management concepts including business analysis, solutioning, timeline management and resource management.
• Web browser applications such as Google Chrome, Microsoft Edge, and Mozilla Firefox.
• Working in operating systems such as Microsoft Windows and Windows Server.
• Information security concepts including confidentiality, integrity, availability, role-based access control (RBAC), principle of least privilege, auditing, logging, and permissions management.
• Information Technology Infrastructure Library (ITIL) best practices, tools, and processes such as asset, access, incident, and problem management; change control; and service request fulfillment.
• Business processes, process mapping and workflows as they relate to enterprise and business applications.
• Understanding of technical configuration requirements for business systems.

• 3+ years of experience working as an applications administrator, applications analyst, or similar role in a large organization.
• Experience administering enterprise or business applications (such as CRM, CPM, ERP, EPM, ESM, HCM/HRIS, ITSM, PLM, SCM, WFM, EHSMS and WMS systems) for a large organization.
• Experience using IT service management systems (such as SolarWinds Service Desk, ServiceNow, Freshservice, or Cherwell Service Management) to collaborate with others and manage changes, incidents, problems, and service requests.
• Experience working with software vendors on application support, development, and training.
• Experience with Business Analysis Processes.
• Experience acting as or supporting Technical Project Management is a plus.
• Experience with manufacturing processes and vocabulary is a plus.
• Experience with workplace safety regulations and safe manufacturing practices is a plus.

• In-person attendance at the office and/or jobsites is required at times for moments that matter.
• Travel is required to support implementation and training.