Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Functional Experts

Job Qualifications:

Skills:

Communication, Training and Development, Training Content, Training Needs Assessment

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

The Training Solution Consultant will serve as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert (SME) team. The consultant will help ensure end users receive timely, site-specific support; identify and coordinate refresher-training needs; provide input on training-content updates; and strengthen adoption of processes, systems, and tools supported by the Tier.

The consultant is expected to become an integrated member of the assigned Tier team and act as a connector among end users, SMEs, training stakeholders, local sites, and the Access and Training program offices.

The Training Solution Consultant will operate as an integrated extension of the assigned Tier 1 SME team. While the consultant may support multiple sites or user groups, priorities and work activities will be coordinated with designated Tier leadership and SMEs.

The role may require participation in scheduled office hours, training sessions, communities of practice, virtual meetings, and site-specific support activities.

***This a remoted-based role. Candidate must live in the U.S.

HOW A TRAINING SOLUTION CONSULTANT WILL MAKE AN IMPACT:

Liaison:

• Embed within the assigned Tier 1 SME team and develop a working understanding of its workflows, processes, systems, user populations, and training materials.
• Advise SMEs and training owners on needed changes to training content, including updates prompted by workflow changes, system enhancements, policy changes, or recurring user issues.
• Help maintain training materials, FAQs, job aids, communications, and other user-facing resources in partnership with content owners and SMEs.
• Participate in established communities of practice, Tier meetings, office hours, working sessions, and other stakeholder forums.

Deliver:

• Serve as a primary coordinator for site-specific user-support and refresher-training requests.
• Coordinate with local site contacts and other support functions to ensure training and support are delivered consistently and aligned with business needs.
• Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions when required.
• Assess reported training gaps, recurring questions, user feedback, and adoption issues to recommend appropriate support interventions.
• Track support themes, training activity, recurring issues, and user feedback; provide regular updates and recommendations to the Tier team.
• Identify the appropriate modality, coaching, job aid, microlearning, or refresher, based on the urgency and complexity of the gap.
• Deliver or coordinate refresher training, targeted coaching, demonstrations, facilitation, job aids, and other learning-support resources as needed.
• Validate proficiency following interventions to confirm gaps have been addressed sufficiently.
• Support change-management and communications activities associated with new or revised workflows, tools, system functionality, or training materials.

Demonstrate:

• A documented understanding of the assigned Tier’s training, adoption, and end-user-support needs.
• Coordination and delivery of site-specific refresher training, coaching, office hours, and other user-support activities.
• Active participation in Tier meetings, classes, working sessions, and communities of practice.
• Recommendations for training-content revisions, new job aids, FAQs, and other user-support resources.
• Periodic reporting on training activity, user feedback, recurring issues, emerging risks, and improvement opportunities.
• Ongoing collaboration with Tier SMEs to improve end-user readiness, confidence, and adoption of Oracle Health EHR workflows and related tools.

WHAT YOU’LL NEED TO SUCCEED:

• Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.
• Experience with the Oracle Health Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, Oracle Health maintenance training, or system-related process changes.
• Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance.
• Strong facilitation, presentation, communication, and stakeholder-management skills.
• Experience identifying learning needs and recommending appropriate training or performance-support solutions.
• Ability to work independently while collaborating closely as an embedded member of a cross-functional team.
• Strong organizational skills, including the ability to manage multiple requests, priorities, and follow-up activities.
• Proficiency with common virtual collaboration, presentation, and documentation tools.

DESIRED QUALIFICATIONS:

• Experience with the Federal Electronic Health Record (FEHR), including its clinical, operational, training, implementation, or end-user-support environment.
• Experience supporting enterprise EHR implementations, process transformation, or large-scale change initiatives.
• Experience developing or maintaining training materials, job aids, knowledge articles, FAQs, and facilitator guides.
• Familiarity with learning-management systems, virtual-learning platforms, or knowledge-management tools.
• Experience supporting geographically distributed sites, facilities, or diverse user groups.
• Prior experience in a consulting or contractor role supporting client teams.

The likely salary range for this position is $99,025 - $133,975. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.