Own service delivery and operational performance for enterprise connectivity services, including datacenter edge connectivity, office LAN/WAN, branch networking, wireless, firewall services, and public/private cloud connectivity.

Establish priorities, service objectives, and operational expectations aligned with enterprise IT strategy.

Directly manage connectivity engineers and/or leads; set clear expectations for delivery, accountability, collaboration, and professional growth.

Oversee workload distribution, escalation models, on-call structures, staffing, and service continuity planning.

Lead performance management activities including goal setting, coaching, development, and evaluations.

Partner with peer managers in infrastructure, cloud, cybersecurity, service management, and support to ensure coordinated delivery and risk management.

Ensure strong governance for incidents, changes, problems, configuration standards, security controls, and documentation.

Oversee vendor and carrier relationships, support escalations, service reviews, and contractual/service performance discussions.

Participate in budgeting, forecasting, lifecycle planning, and cost optimization for connectivity services.

Translate strategy and roadmap priorities into executable team plans.

Monitor and report on service health, risks, technical debt, capacity concerns, and improvement progress.

Champion standardization, automation, operational maturity, and a strong customer-service culture.

Perform other duties as needed.

Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

Preferred Qualifications

Experience leading network transformation, cloud networking, or service modernization programs.

Experience managing large, distributed, or global connectivity environments.

Experience with budget planning, cost management, vendor oversight, and service performance reporting.

Experience partnering closely with cybersecurity, compliance, and architecture teams.

Relevant leadership and technical certifications (ITIL, CCNP/CCIE, PCNSE, Fortinet, Azure/AWS networking certifications, or equivalent).

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent relevant experience.

Minimum 10 years of related experience in network engineering, connectivity operations, or enterprise infrastructure.

Minimum 3 years of experience leading technical teams, technical leads, or service domains.

Strong understanding of enterprise networking, firewalls, wireless, WAN, and hybrid/public cloud connectivity.

Experience with IT service management, operational governance, change control, and incident leadership.

Experience working with business users and technical stakeholders to establish priorities and manage expectations.

Ability to balance people leadership, operational management, and technical decision-making.

Strong verbal and written communication skills and the ability to operate effectively in a dynamic environment.