Responsible for supervising a team of inbound and/or outbound support associates.  Ensures accurate product shipments are made to the customer promptly based on customer requirements and maintaining inventory and supplies by receiving, storing, and delivering items.  Supervises the process for finished goods inventory and day-to-day operations of people and processes, following shop rules, policies, procedures, and work instructions.

Major Tasks, Responsibilities and Key Accountabilities

• Supervises shipping and receiving operations, manage associates, provide direction, and monitor performance.

• Implements and maintains effective outbound shipping processes to ensure accurate and on-time delivery of orders.

• Ensures incoming freight is tracked and warehoused appropriately. Monitors the unloading of all materials into the receiving area.

• Maintains shipping and receiving records and documentation and resolve related issues such as damaged goods, delays, and discrepancies.

• Coordinates product returns and repairs. Develops and monitors key performance metrics and prepare reports related to safety, waste, quality, and productivity.

• Oversees the safe operation of warehouse equipment and power tools of assigned area. May be required to deliver employee training on operational processes, systems, tools, and equipment.

• Collaborates with Quality Assurance team to address quality issues, implement corrective actions, and drive continuous improvement initiatives.

• Monitors staffing, workload, and performance results to ensure that workload and performance outcomes meet business requirements.

• Addresses and works to resolve customer complaints and quality issues promptly. Implements customer feedback to improve product quality and customer satisfaction.

Nature and Scope

• Experience provides solutions.

• Ensures that work is performed consistently with company policies and procedures.

• Leads a group or team of support, craft, or lower level professional associates.

Work Environment

• Usually located in a comfortable environment but may have regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors.

• Ability to lift and carry up to 50 pounds in a physical environment.

• Ability to stand for periods of time up to and exceeding 60 minutes.

• Ability to make repetitive movements, such as bending, or squatting.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

• Experience in logistics, operations, and management in a large distribution center.

• Extensive knowledge of operations processes. Supervisory or people management experience.

• Non-climate-controlled warehouse experience.

• Strong leadership, communication, and training skills, as well as strong analytical skills, are highly desired.

• Bilingual skills are highly desired.

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California law requires the posting of the salary range for advertised jobs.  This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job.  Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on