Position SummaryThis role is not eligible for immigration sponsorship
The Ecommerce Fulfillment Manager is responsible for tactical day to day fulfillment operations and upholding Samsung's standard for operational excellence. This role is accountable to the successful and timely fulfillment of orders taken on Samsung.com and will be required to work cross-functionally internally & externally to ensure positive customer outcomes.
This position is furthermore responsible for driving continuous improvement through learning & deep understanding of current technical integrations, systems, and process flows, as well as through the usage of KPI metrics & operational data to identify & prioritize opportunities.
Role and Responsibilities- Run day to day Ecommerce fulfillment operations; reviewing open orders & exceptions and collaborating cross-functionally to get orders out on time and in full.
- Evaluate logistics and shipping partner performance and drive issue resolution, accountability to SLAs, and continuous improvement.
- Partner with Supply Chain and Category Managers on improving backorder, EOL, replacement, and order exceptions and proactively prevent order issues.
- Create, improve, and document standard operating procedures for fulfillment, escalations, and reporting.
- Partner with Customer Service to understand consumer pain points and identify opportunities to improve the customer experience.
- Monitor and understand measurements of KPIs for lead times, backorders, and exceptions to track progress towards operational goals and identify opportunities for improvement.
Skills and Qualifications- Bachelor's degree required
- 6+ years relevant experience in fulfillment or eCommerce business operations
- Experience creating process flows, procedural documentation and business reporting to include KPI measurement
#LI-Onsite#LI-BC1Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
