Suvoda

eCOA Technical Consultant II

Suvoda • $80K — $95K *
Conshohocken, PA 19428In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 2+ years of experience in eCOA/IRT
  • Strong interpersonal and communication skills
  • Excellent time management and organizational abilities
  • Proficient in analytical thinking and creative problem solving
  • Attention to detail with a knack for understanding technical systems

Responsibilities

  • Serve as the primary escalation point for complex eCOA support issues
  • Collaborate with clients and project teams to deliver eCOA for clinical data collection
  • Maintain and oversee eCOA systems, identifying potential issues
  • Oversee delivery team performance in related eCOA maintenance duties
  • Lead implementation of system change controls during the maintenance phase
  • Assist in updating study FAQ documents for customer care support
  • Develop system training materials including manuals and walkthrough videos
  • Identify support trends and root causes to improve service delivery

Benefits

  • Access to professional development and continuous learning opportunities
  • Collaborative team environment focused on innovation
  • Engagement with leading-edge technology in the clinical data space
  • Encouragement of creative problem-solving and analytical thinking
  • Commitment to equal employment opportunities for all
  • Transparency regarding recruitment process to prevent frauds
Full Job Description
Main responsibilities:
  • Primary escalation point for the Suvoda Customer Care team on complex eCOA support issues requiring input from the project team or product development to resolve; troubleshoot escalated issues, identify resolutions , and create Product Support Request when needed.
  • Work with assigned clients and project teams responsible for the delivery of eCOA for clinical assessment data collection
  • Responsible for overall maintenance of eCOA systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT/eCOA system. (inclusive of all modalities)
  • Provide direct oversight of other delivery team members as necessary in their performance of related eCOA maintenance duties
  • Lead implementation of system change controls for studies during maintenance phase pertaining specifically to eCOA bugfixes. Coordinate with Product Development to advise on the Services needs related to Product updates or fixes.
  • Assist with updates to study FAQ documents, used by the customer care team to handle support inquiries and issues, and with maintenance of the FAQ template for eCOA related features/support request.
  • Responsible for the system training materials including manuals, walk through videos, and presentations.
  • Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager, eCOA Practice and other service team members as required to identify and implement solutions

Requirements:
  • Bachelor's degree or equivalent experience required
  • Interpersonal and communication skills
  • Time management and organizational skills
  • Analytical thinking
  • Ability to understand technical systems and perform troubleshooting
  • Creative problem solving
  • Attention to detail

Experience Level:
  • 2+ years of experience in eCOA/IRT


We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number - or request payment from you - during the job application or interview process. Any emails from the Suvoda recruiting team will come from a [redacted].com email address. You can learn more about these types of fraud by referring to this FTC consumer alert.

As set forth in Suvoda's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked here.

About Suvoda

Suvoda is a software company that provides clinical trial management systems for pharmaceutical companies. Their platform helps companies manage clinical trials more efficiently and effectively. The company was founded in 2012 and is based in King of Prussia, Pennsylvania.
Learn more about Suvoda
Size
100 employees
Industry
Pharmaceuticals & Biotech
Founded
2012
* Ladders Estimates

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