Motorola Solutions

ECH Application Specialist - US Remote

Motorola Solutions$85K — $95K *
US-Anywhere
+ 25 other locationsRemote
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma, Associate's or Bachelor's Degree in Communications, Computer Science, Emergency Management, IT, or Technology required.
  • 3+ years of experience in Software Provisioning or Deployment, Public Safety, Technical Training, or Instructional Design.
  • Public Safety credentials such as NENA, ENP, or APCO RPL are desirable.
  • Ability to obtain a background clearance as required by government customers.
  • Strong technical and instructional skills, detail-oriented, and adept at multitasking.

Responsibilities

  • Perform system provisioning for ECH applications and instruct customers on ongoing configuration.
  • Collaborate with sales, deployment, product, and support teams to align applications with customer needs.
  • Evaluate business processes with customers to define system design requirements.
  • Document all changes during the implementation phase, including call flow and UI updates.
  • Resolve provisioning/quality issues efficiently and promptly.
  • Provide deployment support to customers and channel partners in production environments.
  • Serve as the subject matter expert for diagnostic and troubleshooting on ECH applications.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description
Department Overview
The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Works with the customer to understand deep business requirements as it relates to MSI Emergency Call Handling applications. Includes requirements documentation, implementation, verification, training, and support. Utilizes industry knowledge and assesses client needs to drive successful product deployment. Responsibilities include Workflow Config, UI Customization, Provisioning, Training on MSI Emergency Call Handling Applications, Capture Application Level Design Needs with a Solutions Architect, Creating or Maintaining Supporting Documents including organizational workflows, and Go Live Support. Works as an internal and external liaison between customers and project managers with technical deployment teams. May assist in developing user documentation and custom training programs.
Job Description

The Emergency Call Handling (ECH) Application Specialist will report to the CCSS Application Specialist Manager. The Application Specialist is ultimately accountable for the provisioning of MSI ECH application(s) to meet the need of the customer's design specifics, including participating in the solution detailed design, as well as the remote and on-site provisioning, administrative instruction, cutover support, and handoff to Support for Motorola's on-premise and cloud-hosted ECH solutions.

Responsibilities include:
  • Perform system provisioning for ECH applications, and instruct customers on how to complete some ongoing configuration and maintenance tasks.
  • The successful candidate will closely collaborate with multiple teams, including sales, deployment, product, and support to plan activities, resolve problems, and ensure applications align with customer objectives.
  • Communicate with customers to evaluate business processes, assess needs, and define system design requirements.
  • Documents all changes to the solution, including call flow or UI updates, that may occur during the implementation phase of the project.
  • Ensures that provisioning/quality issues are resolved in a timely and efficient manner.
  • Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
  • Serve as the subject matter expert for assigned applications to troubleshoot, diagnose, and correct technical problems and issues.
  • The person filling this role will primarily provide detailed technical and administration instruction on the ECH application ecosystem. May also be responsible for delivering end user instruction or content development.
  • Continued education to stay current with industry best practices, emerging 911 technologies, and MSI products across the ecosystem.
  • This position requires someone who is independent, demonstrates strong technical and instructional skills, is detail-oriented, is adept at multitasking, and willing to travel to customer locations. This position will work both independently and in team environments. The position requires someone who can prioritize the work to ensure accurate and timely execution of deliverables. A thirst for knowledge is essential.


Preferred Skills:
  • Public Safety Dispatch/Calltaking experience
  • Knowledge of 911/public safety, including basic telecommunications and/or networking
  • Basic knowledge of networking, PCs, and Operating Systems
  • Working knowledge of Google Workspace
  • Self motivated in both team and solo environments
  • Clear verbal and written communication skills
  • Committed to accuracy and high standards
  • Adept at building strong relationships internally and externally
  • Ability to scope effort and coordinate work to meet internal, external, and project timelines
  • Customer Service focused
  • Experience with installation, administration, and troubleshooting
  • Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred.
  • Exercises judgment in the selection of methods and techniques for obtaining solutions.
  • Ability to apply critical thinking skills to solve problems and make decisions.
  • Must be able to travel up to 75% as required for this position.


This position is a remote position and candidates can be located anywhere in the US.

Target Base Salary Range: $85,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
Required Skills:
  • High School Diploma, Associates Degree, or Bachelor's Degree in Communications, Computer Science, Emergency Management, IT, or Technology required.
  • 3+ years of experience in the following areas: Software Provisioning or Deployment, Public Safety, Technical Training, or Instructional design, and Public Safety credentials (such as NENA, ENP, APCO RPL).
  • Must be able to obtain a background clearance as required by our government customers.


#LI-JM3

#LI-REMOTE

Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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