Job Summary
Medline is seeking a Dynamics 365 CE Developer Lead with deep experience delivering and supporting enterprise-grade CRM solutions. This role serves as a hands-on technical lead, guiding the design, development, and deployment of Microsoft Dynamics 365 Sales CRM capabilities while partnering closely with analysts, architects, and business stakeholders.

The Developer Lead will provide day-to-day technical leadership for Dynamics 365 CE initiatives, including solution design, custom development, configuration, integrations, and release support. This role is expected to remain actively involved in implementation work while mentoring other developers, reviewing code and designs, and helping ensure high-quality, scalable CRM solutions.

The ideal candidate is a technically strong Dynamics 365 professional with a solid understanding of the D365 CE platform, Dataverse, and integration patterns with external systems. This individual is self-directed, comfortable operating in an enterprise environment, and motivated by improving system reliability, developer quality, and end-user experience through thoughtful design and continuous improvement.

Job Description

MAJOR RESPONSIBILITIES:

Technical Leadership and Delivery (40%)

• Provide hands-on technical leadership for the Dynamics 365 CE platform, owning solution design, development standards, and overall technical quality.

• Lead and customize the Dynamics 365 CRM solution to support and enhance business processes, with a strong emphasis on scalable, maintainable design.

• Partner with business analysts and stakeholders to translate business needs into clear technical designs and implementation plans, ensuring alignment to architectural standards and business objectives.

• Serve as the primary technical escalation point for Dynamics 365 CE related issues, assessing impacts across integrations, infrastructure, security, compliance, and downstream systems.

• Adhere to established change and delivery processes while actively identifying opportunities to improve tooling, automation, and engineering practices.

• Participate in hiring, onboarding, mentoring, and upskilling developers, with a focus on elevating overall team technical capability.

System Design and Development (40%)

• Design and implement Dynamics 365 CE solutions that balance business requirements with performance, reliability, integration patterns, and long-term platform health.

• Perform hands-on development and configuration, including plugins, workflows, integrations, and customizations, while conducting code and design reviews for other team members.

• Establish and reinforce development patterns and best practices across the CRM codebase.

• Collaborate closely with integration and data teams to ensure reliable data flows, proper security, and integrity across systems.

• Support developers through technical guidance, troubleshooting, and solution walkthroughs, acting as a player-coach rather than a purely coordinating role.

System Availability and Support (20%)

• Ensure ongoing stability, availability, and performance of the Dynamics 365 CE platform across production and non-production environments.

• Partner with infrastructure and operations teams to support monitoring, alerting, and application performance management for the platform.

• Lead technical analysis and root-cause assessment of production issues, guiding resolution and driving preventative improvements.

• Participate in on-call support during critical operational incidents, enterprise migrations, and hypercare periods.

• Leverage Application Insights and related tooling to support observability and performance optimization of the CRM platform.

Job Requirements Must have:

• Minimum of 7 years of hands-on development experience on the Microsoft Dynamics 365 CE platform, including custom development and advanced configuration in enterprise environments.

• Strong, practical expertise across Dynamics 365 CE platform capabilities, including Dataverse data modeling, security and governance, solution and environment management, plugins, custom workflow activities, Power Automate, and consuming Dynamics 365 Web APIs.

• Demonstrated experience designing and developing custom solutions using C# .NET, JavaScript, FetchXML, REST APIs, and related technologies, with an understanding of when to apply code-based versus configuration-based solutions.

• Experience designing and supporting integrations between Dynamics 365 CE and external systems, including use of APIs, middleware or API gateways, asynchronous processing or queuing concepts, bulk data movement, and enterprise reporting tools such as Power BI.

• Working knowledge of Dynamics 365 licensing, capacity management, and platform constraints, with the ability to design solutions that align to licensing and operational best practices.

• Experience working within Agile development teams and modern DevOps pipelines, including source control, environment management, release coordination, and production support.

• Strong communication skills with the ability to clearly explain technical concepts and design decisions to both technical and non-technical audiences, including developers, architects, infrastructure teams, and business partners.

• Deep functional understanding of the Dynamics 365 Sales module, with additional experience in Customer Service, Field Service, or related CE modules considered a strong plus.

• Demonstrated problem-solving mindset with a track record of learning, experimentation, and continuous improvement, including keeping current with Dynamics 365 platform capabilities, tooling, and community best practices.

DISCLAIMER

All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The anticipated salary range for this position:
$116,000.00 - $174,000.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.