Role Overview:This role involves being a key member of an application support team, dedicated to resolving software system issues for users. The primary focus will be on supporting both a Manufacturing Execution System (MES), specifically Apriso, and an Enterprise Resource Planning (ERP) financial system, Microsoft Dynamics 365 Finance and Operations.
Key Responsibilities: - Resolve daily assigned issues for users of software systems, serving as the primary job duty.
- Track issues for the site within both the helpdesk issue system and the software development environment to ensure proper follow-up and closure.
- Collaborate as a member of the D365 / Apriso IT Solution Support team and IT Development teams to drive problem resolution.
Required Skills: - Demonstrated experience as a member of an application support team, effectively resolving issues for software system users.
- Ability to support MES (Apriso) and ERP (Microsoft Dynamics 365 Finance and Operations) systems.
- Effective communication skills to interact with both factory floor users and office workers.
Qualifications: - 6-10 years of relevant experience.
- Must be a US Citizen.
Preferred Skills: - Experience with either Apriso or Microsoft Dynamics 365 Finance and Operations is preferred, with training provided for both and their interfaces.
