Role Summary

The Duty Manager Station Operations is responsible for overseeing the day-to-day operations of ground service and customer service at Horizon Air. As a people leader, the Duty Manager leads and establishes priorities for the team to safely run service operations in a challenging, fast-paced environment, while maintaining strict compliance standards and customer service expectations.

Key Duties

• Oversee all phases of airport daily operation with full authority to make decisions critical to running a successful operation while maintaining and demonstrating a safety culture that incorporates "Ready, Safe, GO."
• Manage and ensure that staffing levels are adequate in all operational areas. Day-to-day oversight to ensure lunch breaks and break schedules meet operational flow.
• Make recommendations to the Manager Station Operations regarding appropriate changes to ensure quality service and operational goals are achieved while meeting established productivity goals.
• Assess airport operation situation and respond in a manner that maintains operational reliability while ensuring safety, compliance and excellent customer service.
• Provide feedback or act on employee performance with recommendations for appropriate coaching and/or development if needed.
• Collaborate with Maintenance, Flight Operations, Inflight and MCO to decide acceptable passenger, baggage and on-time performance impacts due to off schedule operations.
• Liaise with the Station Training Supervisor on training needs/opportunities with the station and implement any procedural or process changes as they relate to the arrival or departure of aircraft, passenger flow, balancing, and baggage make-up and delivery.
• Responsible for employee recognition and attaining operational performance goals such as time to carousel and customer satisfaction.
• Oversight for all investigations on your shift, as required, such as injuries, incidents, or accidents.

Job-Specific Experience, Education & Skills

Required

• 5 years customer service experience, preferably with proven skills in passenger service or station operations.
• 2 years of leadership experience.
• Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree.
• Experience with scheduling shift work, budget controls, administering discipline and demonstrated motivation skills.
• Regular and predictable attendance and ability to work nights, weekends and holidays.
• Demonstrated diplomacy and teamwork skills.
• Excellent organizational and interpersonal skills.
• Excellent written and verbal communication skills.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Familiar with TSA, FAA, and IATA regulations and requirements related to ground handling and passenger boarding.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$73,750 - $110,650 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Apply by 7:00 PM Pacific Time on

8/20/2026

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Location

Portland, OR - Airport

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