Work Mode: We are made up of high performing teams that meet in person to learn and collaborate as needed.  This role is considered hybrid, which means you’ll be coming into the Newark or Edgewood office 2 days a week and given the flexibility to work remotely the rest of the time.

• Supervise daily DTCC settlement functions and related operational processes, including Buy-Ins, Prime Broker, and Vault activities
• Provide day-to-day oversight of team workflow, ensuring timely execution of settlement tasks, escalation management, and adherence to service level expectations
• Monitor team performance, workload distribution, and operational accuracy to ensure efficient and effective processing
• Serve as a primary escalation point for complex operational issues arising from system or human error, ensuring timely resolution and clear communication to internal and external stakeholders
• Oversee and support the onboarding of new clients to Broadridge product platforms, including:
  • Brokerage Processing Services (BPS) for equity trade settlement
  • Impact for fixed income trade settlement
• Facilitate the development and enhancement of Broadridge settlement tools, including:
  • Global Framework (GFW)
  • Broadridge Exception Event System (BEES)
  • Universal Dashboard
• Provide operational subject matter expertise for system improvements and perform or coordinate user acceptance testing (UAT)
• Lead internal and external training efforts on Broadridge products, including:
  • GFW
  • BPS
  • Impact
  • BuyIns System
  • Universal Dashboard
• Coach and support team members through training, knowledge-sharing, and ongoing process guidance
• Monitor unsettled trades with high mark-to-market (MTM) exposure and suspense account activity to help reduce client market exposure and operational risk
• Identify, recommend, and help implement Robotic Process Automation (RPA) opportunities and other process improvements within DTC Settlements
• Perform supervisory quality control reviews to ensure team adherence to Written Supervisory Procedures (WSP), internal controls, and operational standards
• Develop, maintain, and enhance Standard Operating Procedures (SOP) to support consistent execution, training, issue response, and operational continuity
• Partner with support functions such as HR, IT, and Finance on team-related, system-related, and project-related initiatives
• Support management reporting, issue tracking, and process governance efforts to improve transparency, accountability, and operational effectiveness

Qualifications:

• 3+ years of experience supporting settlement functions
• 1+ years of supervisory, team lead, or workflow oversight experience
• Experience overseeing client support processes, service issues, and operational escalations
• Financial industry back-office operations experience required; DTCC experience preferred
• Experience onboarding new clients preferred
• Experience training, mentoring, or coaching team members in an operational environment preferred
• Bachelor’s degree or equivalent experience
• Strong knowledge of settlement operations and post-trade processes
• Demonstrated leadership ability with experience overseeing daily operations, workflow, and service quality
• Strong supervisory skills, including coaching, accountability, escalation management, and team support
• Ability to make sound decisions in a fast-paced, deadline-driven environment
• Excellent client service skills with the ability to manage sensitive issues and maintain strong relationships
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to identify operational risk, process gaps, and improvement opportunities
• Experience supporting system enhancements, testing initiatives, and operational change management
• Ability to create and maintain process documentation, training materials, and control procedures
• Strong collaboration skills with the ability to work across operations, technology, HR, finance, and client-facing teams
• Commitment to operational excellence, risk mitigation, and continuous improvement

"Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education."

Salary Range: 95,000.00 – 105,000.00 USD annual

Bonus Eligible

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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