Work Mode: We are made up of high performing teams that meet in person to learn and collaborate as needed.  This role is considered hybrid, which means you’ll be coming into the Newark or Edgewood office 2 days a week and given the flexibility to work remotely the rest of the time.

Job Responsibilities:

• Support DTCC settlement functions and related processes, including Buy-Ins, Prime Broker, and Vault operations

• Facilitate the development and enhancement of Broadridge settlement tools, including:

• Global Framework (GFW)

• Broadridge Exception Event System (BEES)

• Universal Dashboard

• Provide operational expertise and perform user acceptance testing (UAT) for system enhancements and new functionality

• Participate in onboarding new clients to Broadridge product platforms, including:

• Brokerage Processing Services (BPS) for equity trade settlement

• Impact for fixed income trade settlement

• Conduct internal and external training sessions on Broadridge products, including:

• GFW

• BPS

• Impact

• BuyIns System

• Universal Dashboard

• Manage daily operational escalations from clients resulting from system or human error

• Resolve issues in a timely manner and clearly communicate the issue, resolution, and preventive action plan to internal and external stakeholders

• Monitor unsettled trades with high mark-to-market (MTM) exposure and suspense account activity to help limit market exposure for clients

• Identify and implement Robotic Process Automation (RPA) opportunities within DTC Settlements to improve efficiency and deliver value-added services

• Perform quality control reviews to ensure adherence to Written Supervisory Procedures (WSP)

• Develop and maintain Standard Operating Procedures (SOP) for training, issue management, and operational continuity

• Coordinate with support functions such as HR, IT, and Finance on system-related, project-related, and team-related initiatives

Qualifications:

• Bachelor’s degree or equivalent experience

• 3+ years of experience supporting settlement functions

• 1+ years of supervisory experience

• Experience in client support, including oversight of processes and escalations

• Background in financial industry back-office operations; DTCC experience preferred

• Experience onboarding new clients preferred

• Strong knowledge of settlement operations and post-trade processes

• Ability to support operational systems, process enhancements, and testing initiatives

• Strong client service skills with the ability to manage escalations effectively

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Ability to identify process improvement and automation opportunities

• Experience creating and maintaining process documentation and training materials

• Ability to collaborate cross-functionally with operations, technology, HR, finance, and clients

• Supervisory capability with a focus on process oversight, quality control, and team support

"Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education."

Salary Range: 85,000.00 – 95,000.00 USD annual

Bonus Eligible

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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