About the role- Our End-User Services team is integrated in the Digital Technology (DT) department.
- As a DT Site Support Specialist, you will ensure the robustness, scalability, and efficiency of IT support services at our sites by managing technical issues, maintaining IT infrastructure, and supporting end-users.
- You will be accountable for:
- Troubleshooting and resolving technical issues to minimize downtime and disruption.
- Supporting end-users with technical assistance and training on IT tools and systems.
- Monitoring IT systems to identify and address potential issues proactively.
- Collaborating with regional and global IT teams to provide local implementation activities for IT projects and initiatives.
- Assisting with assuring compliance with IT policies, security standards, and operational procedures in the local environment.
- Documenting local support requests, solutions, and infrastructure configurations for future reference.
- Staying updated on emerging IT technologies and recommending improvements for the site.
- We offer a permanent contract based on hybrid working mode.
About you- Relevant education degree or equivalent in Information Technology, Computer Science, or a comparable field.
- Relevant work experience in IT Support or Site IT Operations.
- Competencies:
- Expert in providing technical support for IT infrastructure and digital technology services at the site level to ensure seamless operations and minimal downtime.
- Deep knowledge of ITIL processes, as well as maintaining hardware, software, and networking components to address and resolve user issues efficiently.
- Extensive expertise in managing site-specific IT systems, including servers, end-user devices, and network equipment, to support local business functions.
- Experienced in collaborating with global IT teams to implement and support site-level technology solutions aligned with organizational goals.
- Behaviors:
- Proactive in identifying and resolving IT issues to enhance user experience.
- Adaptability to site-specific IT challenges and evolving technology needs.
- Collaborative mindset to work effectively with IT teams, vendors, and end-users.
- Problem-solving approach to address technical challenges with practical solutions.
About the payAttractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is $ 78,800 - $ 98,500 per year in USA.
Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.
Benefits:
- Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
- Prioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
- Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.
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