Location

This is onsite role based in Nashville, TN

Your Role
• Navigate stakeholder expectations while ensuring alignment on technical deliverables.
• Partner with business and technology teams to understand requirements and translate them into technical solutions.
• Provide real-time, on-site support to operators on production and packaging lines.
• Act as the primary bridge between floor operations and technical support teams, ensuring timely incident logging, communication, escalation, and resolution.
• Assist with issues related to scanners, label printers, barcode systems, workstations, and production line equipment interfaces.
• Deliver a high-touch, white-glove support experience to operators, supervisors, and business stakeholders.
• Proactively monitor operations and identify potential issues before they impact productivity.

Your skills and experience
• 5+ years of solid experience in .NET application support, SQL development, and production support environments.
• Experience working in Agile projects.
• Capable of conceptualizing latest technology landscape requirements and driving technical solutions.
• Strong understanding of various technology components and their capabilities.
• Works in a team covering business and technology with representatives from client to produce overall quality delivery.
• Strong analytical thinking to examine data flow and connect components/networks in an efficient manner.
• Excellent problem-solving skills to resolve complex technical challenges and provide effective solutions and troubleshooting.
• Strong knowledge of activities across every phase of delivery from requirement analysis to product release and post-production support.
• Hands-on experience and expertise with .NET technologies, C#, SQL Server, database queries, stored procedures, and performance tuning.
• Strong experience supporting and troubleshooting enterprise applications in production environments.
• Experience with incident management, escalation management, root cause analysis, and issue resolution.
• Experience supporting barcode scanners, label printers, barcode systems, and production floor technology solutions.
• Knowledgeable in Windows-based systems, workstation support, and basic networking concepts.
• Experience working with SQL databases including query optimization, data validation, troubleshooting, and reporting.
• Experience using ticketing tools such as ServiceNow, Jira, or similar ITSM platforms.

The base compensation range for this role in the posted location is $68,911 to $ 161,544

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.