Job Description

We are seeking an experienced Atlassian Solutions Architectin Indianapolis, IN to design, implement, and manage Atlassian Cloud solutions across Jira Software, Confluence, Jira Service Management, and key Marketplace applications. You will partner with business and technical teams to deliver scalable configurations, optimized workflows, and reliable integrations that support enterprise-level users.

Key Responsibilities:

Configure and customize Jira Software, Confluence, and Jira Service Management to support business processes.

Gather and refine requirements with stakeholders and translate them into effective Atlassian solutions.

Design and implement workflows, automation rules, custom fields, dashboards, and reports.

Integrate Atlassian tools with third-party systems using connectors and REST APIs.

Manage Atlassian Cloud environments, including Atlassian Org, Access, user provisioning, and security settings.

Maintain system health, ensure compliance, and manage Marketplace applications.

Support end users through training, documentation, and troubleshooting.

Lead or support data migrations (Cloud-to-Cloud or Server-to-Cloud).

Responsibilities

Technical Skills

Advanced administration of Jira Software, Confluence, and JSM (workflows, schemes, permissions, notifications).

Strong experience with Jira automation, JQL, and Marketplace apps (e.g., ScriptRunner, JMWE, EazyBI, Assets).

Hands-on experience with REST APIs and scripting (Python, JavaScript, Groovy, PowerShell).

Expertise in JSM configuration (SLAs, queues, portals, request types).

Confluence space management, macros, templates, and JSM knowledge base integrations.

Experience with Atlassian Access, SSO/SAML, user/group management, and cloud security concepts.

Familiarity with DevOps and ITSM ecosystems (GitHub, GitLab, Jenkins, ITIL, Agile frameworks).

Ability to troubleshoot and optimize performance (indexing, archiving, query tuning).

Experience with Atlassian Analytics, Assets, or org/site consolidation is a plus.

General understanding of cloud platforms (AWS/Azure) and authentication protocols.

Required Qualifications

Bachelor's degree in Computer Science, IT, or related field.

3+ years of hands-on experience with Atlassian Cloud in medium/large environments (1000+ users).

Strong analytical, problem-solving, and communication skills.

Experience with Marketplace apps, integrations, and automation.

Preferred Qualifications

Atlassian certifications (ACP-120, ACP-620, ACP-420).

Experience with Agile, ITSM, CI/CD, or DevOps practices.

Experience with Atlassian Analytics, Assets, or org consolidation.

Familiarity with Azure.

Qualifications

Competencies: Security & Compliance Principles - Applies standards, tools, and best practices to embed security, privacy, and compliance into the design/build/test/operate lifecycle for products, services, apps, systems, software, and configurations-balancing protection, efficiency, and cost. Data Principles - Governs, models, secures, implements, and observes data flows to ensure integrity, quality, and compliance-enabling trusted, scalable, cost-conscious data use. Solution Design - Translate business requirements into integrated designs, architectures, patterns, and system interactions that deliver customer value and align with enterprise standards and subject-matter platforms. System Architecture- Creates and evolves architecture system blueprints developing reusable patterns and roadmaps to ensure scalability, resilience, security, and long-term efficiency. Business Architecture - Structures capabilities, value streams, processes and operating models that translate strategy into executable designs, guide investment and transformation decisions, and deliver strategic results. Strategic Roadmap Planning - Develops globally tuned, multi-year roadmaps that connect vision to execution-sequencing investments with capacity, risk, and measurable benefits. Demonstrating Mastery - Maintains essential knowledge and proficiency in relevant domains, tools, technologies, methodologies, or frameworks through targeted credentials and rigorous proficiency, future-proofing organizational skills against strategic needs. Strategic and Innovative Thinking - Evaluates business and technology trends, anticipates future needs, develops creative approaches, and frames innovations to shape strategy and create durable value with cost-aware innovation. Technical Passion & Drive - Models curiosity and excitement for technology by self-initiating continuous development, experimenting with emerging technologies, and identifying insertion opportunities that accelerate business performance. Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results. Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes. Values Differences - Recognizing the value that different perspectives and cultures bring to an organization. Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust. Education, Licenses, Certifications: NO CHANGE Experience: NO CHANGE