Carrier Global Corporation

DLS/VRF Controls Manager

Carrier Global Corporation • $96K — $192K *
Atlanta, GA 30349In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma or GED required
  • 5+ years of DLS/VRF field experience
  • 5+ years of VRF Controls integration experience
  • Willingness to travel up to 50% of the time

Responsibilities

  • Engage in business process and procedure development to meet objectives
  • Coach and provide feedback to team leaders and dispatchers
  • Collaborate with Product Management and Engineering on controls development
  • Act as a Subject Matter Expert for industry control solutions
  • Manage high-profile customer calls to ensure effective operations
  • Prioritize resources for cost-effectiveness and coordination
  • Monitor performance metrics to achieve productivity targets
  • Consolidate and present analytic results to improve operations
  • Support the Digital team in developing controls offerings
  • Travel frequently to support customer needs, sometimes on short notice

Benefits

  • Health Care Benefits: Medical, Dental, Vision; wellness incentives
  • Retirement Benefits
  • Time off and Leave: up to 15 paid vacation days; sick days; personal leave; up to 13 paid holidays; parental and family leave
  • Short-term and long-term disability options
  • Life Insurance and Accidental Death and Dismemberment coverage
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance
Full Job Description
About this role

This position manages a team of intermediate or experienced professionals in Product and Technical Service as it relates to controls support for all DLS/VRF controls. Establishes objectives and guidelines for Controls specialists across North America. Resolves escalated complex technical problems and provides oversight to technical analysis. Implements continuous improvement initiatives for DLS/VRF Controls Products.

Key Responsibilities
  • Engages in business process and development of procedures to ensure business objectives are met.
  • Coaches experienced dispatchers and/or team leaders and provides feedback, when required, to help them solve problems and build capabilities.
  • Works closely with Product Management and Engineering teams for controls development.
  • SME - Industry controls solutions.
  • Responds and handles complex calls with high profile customers to ensure smooth and effective operations.
  • Prioritize resources to ensure cost effectiveness and coordination of activities.
  • Monitors performance metrics to ensure productivity targets are achieved.
  • Consolidates analytic results and presents information to managers to improve product and technical service operations.
  • Handles some complex customer matters and escalates more complex issues to appropriate level to satisfy customer requirements.
  • Leads and advises team members with routine/more complex tasks, when required, to help them solve problems and also build capabilities.
  • Engage with and support with Digital team to continue to develop controls offering and BU alignment.
  • Travel up to 50% frequently and sometimes on short notice in support of customer needs.


Required Qualifications
  • High School Diploma or GED
  • 5+ years of DLS/VRF field experience
  • 5+ years of experience in VRF Controls integration experience
  • 50% travel requirement


Preferred Qualifications
  • Troubleshooting all aspects of commercial applied HVAC systems.
  • Proven experience demonstrating excellent conflict resolution, negotiation, and problems solving skills in high pressure and challenging environments.
  • Experience in quality improvement position working with warranty data/systems.
  • Experience in a position requiring technical presentations.
  • Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook).
  • Proven examples of demonstrating strong written and verbal communication skills.


Pay Range
The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:
  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance


To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 21 August 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Real Estate & Construction
Net Income
$1.9 billion
Revenue
$17.4 billion
* Ladders Estimates

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