Salary : $149,183.84 - $181,346.88 Annually
Location : San Jose Metropolitan Area, CA
Job Type: Full-Time
Job Number: 26-B4S-A
Department: Department of Child Support Services
Opening Date: 08/19/2026
Closing Date: 9/2/2026 11:59 PM Pacific
Bargaining Unit: 92

Description
Under general direction, to manage, plan, organize, direct, control, and evaluate the business activities and staff at the Department of Child Support Services (DCSS).

Typical Tasks
The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

• Plans, organizes, manages, and evaluates the staff and child support function(s) of DCSS;

• Interviews, selects, and hires staff, determines staffing needs, allocates personnel resources, and oversees the recruitment, training, and supervision of personnel;

• Establishes and implements strategies designed to achieve organizational goals;

• Oversees the development, implementation, and evaluation of operational policies, procedures, and activities;

• Collaborates with other managers to develop and implement department-wide policies and procedures;

• Provides recommendations during budget process and justification for staffing and equipment for child support function(s);

• Represents assigned program before Federal, State, and local committees, task forces, and advisory and planning groups and acts on behalf of the Director of DCSS or their designee, as directed;

• Plans, organizes, prepares, and submits a yearly mandated working plan to the State DCSS to improve on Federal Performance Measures;

• Evaluates proposed legislation and oversees the implementation of changes in laws, regulations, and procedures affecting the child support function(s);

• Collaborates with information technology staff to identify assigned program's technology/automation needs and implement new systems or changes, as necessary;

• Prepares reports and correspondence;

• May be assigned as a Disaster Service Worker (DSW), as required*;

• Performs other related duties, as required.

Employment Standards
Sufficient education, training, and experience to demonstrate the ability to perform the above tasks, plus the possession and direct application of the following knowledge and abilities:
Training and Experience Note: The required knowledge and abilities are attained through training and experience equivalent to a Bachelor's Degree, preferably in Business or Public Administration or related field. Relevant analytical, administrative, lead, supervisory, or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;

and

Three (3) years of full-time supervisory work experience in a child support program.
Special Requirements

• Ability to travel to alternate locations in the course of work. If driving, possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver authorization.

Knowledge of:

• Principles of organization, program management, supervision, and training and development;

• Laws, regulations, policies, procedures, and processes related to the establishment and enforcement of child support orders;

• Techniques for organizing and motivating groups;

• Problem solving techniques;

• Accounting principles;

• English usage, style, grammar, punctuation, and spelling;

• Common computer systems and applications;

• General principles and applications of modern information systems.

Ability to:

• Effectively plan, organize, coordinate, and direct the activities of a major child support function(s);

• Oversee and coordinate the business activities of child support function(s) and staff to successfully meet mandated State DCSS and Federal timelines and performance measures;

• Effectively select and hire staff and supervise the work of subordinate supervisors and other staff;

• Interpret, disseminate, and implement new State DCSS directives and Federal regulations and procedures into the child support function(s), as required;

• Coordinate staff development activities;

• Communicate effectively, both orally and in writing, with people of diverse backgrounds and cultures;

• Establish and maintain effective working relationships with those contacted in the course of work, at all levels, including colleagues, the public, and representatives of other agencies;

• Prepare clear and concise correspondence, reports, and instructions.

The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more

The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.

In addition to the amazing perks above, the County also offers the additional benefits below.

Retirement Benefits
The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.

Health Flexible Spending Account
The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.

Dependent Care Assistance Program (DCAP)
The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.

Life and AD&D
The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.

Employee Assistance Program (EAP)
The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.

Employee Wellness
The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.

Education Reimbursement
A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.

NOTE: Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01

Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of "see resume" or "see application" will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:
a) Employer Name
b) Job Title
c) Start Month/End Month Dates of Employment
d) Total Hours Worked per Week
e) Detailed Description of Job DutiesDo you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?

• Yes
• No

02

What is the highest level of education you have completed?

• High School or GED equivalent
• College (1 to 29 semester units / 1 to 44 quarter units)
• College (30 to 59 semester units / 45 to 89 quarter units)
• College (60 to 89 semester units / 90 to 134 quarter units)
• College (90 to 119 semester units / 135 to 179 quarter units)
• College (120 or more semester units / 180 or more quarter units)
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree
• None of the above

03

How many years of work experience do you have performing analytical, administrative, lead, supervisory, or management duties? Relevant experience includes interpreting rules and regulations, gathering data, formulating recommendations, and report writing in a hospital setting?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

04

Describe your experience performing analytical, administrative, lead, supervisory or management duties, which includes interpreting rules and regulations, gathering data, formulating recommendations, and report writing. If none, type N/A.

Include a detailed description of your work experience in the following format:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performed
05

How many years of full- time supervision work experience do you possess in a child support program?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three years or more

06

Describe your full-time supervisory work experience in a child support program. If none, type N/A.

Include a detailed description of your work experience in the following format:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performed
07

Describe your experience and impact working as a supervisor or manager overseeing child support program operations and activities. Include name of employer, dates worked, work title, number of hours worked per week, title of classification you reported to, number of staff supervised, classifications supervised, and units overseen.
08

Describe your experience maintaining or improving unit/division performance while facing shrinking resources. What did you do and what was the impact?
09

Describe a time when you had to plan, organize, and evaluate a team to meet organizational goals. Include strategies used, performance evaluation, and outcomes.
10

Describe a time when you developed or implemented new policies or procedures within a program. Include what prompted the need for new policies or procedures, coordination with others, and the impact.
11

Describe an experience preparing complex reports or correspondence. What challenges did you face and how did you ensure clarity and accuracy?
12

How did you find out/hear about this job?

• In Person Job Fair
• Contacted by County Recruiter
• Email Newsletter
• Virtual Event
• Community Event
• Social Media: Facebook or Instagram
• County of Santa Clara Job Interests Email Notification
• Student Career Center
• Handshake
• Professional Association
• Contacted by an External Staffing Firm
• Hospital Website
• Search Engine (Google, Bing, online search, etc.)
• Governmentjobs.com
• LinkedIn
• Indeed
• Employee Referral: Friends, Families and Coworkers
• County of Santa Clara Career Website
• Other (Specify in the next question)

13

How did you find out about this job? If "Other" is selected: Please describe how you heard about this job.
Required Question