Kroger

DIVISION CAO, PROCESS IMPROVEMENT & SAFETY MGR (RULER)

Kroger$75K — $95K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience leading successful change initiatives and gaining stakeholder alignment.
  • Strong analytical and conceptual abilities to drive strategy.
  • Capability to translate business needs into actionable solutions.
  • Excellent facilitation skills for effective problem resolution.
  • Innovative mindset with a proactive approach to tasks.
  • Proven collaborative skills to engage various stakeholders.
  • Outstanding communication skills for clear interaction at all levels of the organization.
  • Exceptional leadership qualities to inspire and develop teams.

Responsibilities

  • Lead implementation of process improvements and CAO solutions across the division.
  • Analyze performance metrics to enhance operations and customer satisfaction.
  • Ensure execution of best practices while evaluating effectiveness of changes.
  • Discuss performance and financial data with executives to refine strategic targets.
  • Engage in talent identification and recruitment for process implementation.
  • Conduct training sessions to educate on process improvements and CAO.
  • Travel to various locations for meetings, training, and process evaluation.
  • Partner with leadership on safety initiatives and compliance programs.
  • Maintain Food Safety standards through education and follow-up efforts.
  • Conduct weekly store visits focusing on customer service and operational improvement.

Benefits

  • Comprehensive training programs to enhance skillsets.
  • Opportunity for career advancement within the organization.
  • Travel opportunities to various stores and corporate locations.
  • Collaboration with leadership to implement safety initiatives.
  • Engagement in a culture of safety and compliance.
Full Job Description
Job Description

Lead the division implementation and continued utilization of process improvement solutions and Computer Assisted Ordering (CAO) to increase efficiencies, decrease cost, and improve the customer shopping experience. Coordinate division communications and training efforts around Freshness & Standards solutions. Execute company standards and initiatives to reduce associate and customer accidents in store, protect company assets and support a culture of safety. Develop goals/strategies for implementation of company/division Safety and OSHA compliance initiatives. Identify/coordinate Safety initiatives in collaboration with corporate/division Operations and Merchandising management. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

- Provide leadership for division department teams and field specialists on all CAO and process improvement related matters
- Utilize key tools and metrics (e.g., Business Objects, Store Manager Workbench, etc.) to evaluate performance, recognize trends, and analyze operations to effectively improve freshness, in stock and drive sales and exceed the customer's expectations
- Oversee the execution of best practices and partner with leaders and associates to evaluate the effectiveness of new processes, resets, store closings/openings, etc.
- Discuss performance metrics, progress reports and financial data with division executives, administrative department heads, and other key stakeholders on a regular cadence; evaluate and refine solutions needed to attain strategic targets
- Engage store leaders to identify talent and recruit associates to assist with implementation processes
- Facilitate training programs and train-the-trainer sessions to successfully educate division leaders and associates on each process improvement solution or CAO process
- Travel to division stores, offices and corporate locations for meetings, training and to implement and evaluate processes and solutions
- Partner with division leadership to identify safety opportunities by establishing programs, auditing for compliance and communicating awareness
- Maintain Food Safety and ECOLAB ownership for the division through education, reporting, and follow-up
- Identify, analyze and communicate a path to improvement of the bottom 20% of in stock and safety compliance stores
- Maintain relationships and represent company interest with local, state, and federal enforcement and regulatory compliance agencies
- Conduct weekly store visits, focusing on total store customer service, best practices, identifying opportunities and defining processes for improvement in all areas; maintain availability after hours/weekends
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum
- Any experience successfully identifying, adopting and leading change initiatives and gaining alignment
- Proven effective analytical and conceptual skills
- Proven ability to facilitate/translate strategic business requirements into strategic solutions
- Excellent facilitation skills, with the ability to drive toward the end-state solution
- Creative, innovative, and alert to new ways of accomplishing tasks
- Demonstrated ability to work collaboratively with stakeholders and peer groups
- Excellent communication and presentation skills to effectively communicate with all organizational levels
- Exceptional leadership and management skills; ability to motivate, develop, and inspire others

Desired
- Bachelor's Degree
- Any inventory management or department store management experience

About Kroger

Kroger serves customers and the community, how we innovate, and who we hire.

Kroger Careers

Joining Kroger means becoming part of a historic company committed to transforming the grocery industry. As one of America's largest retailers, Kroger offers unparalleled job opportunities, fostering a culture of innovation, leadership, and diversity.

Work You'll Do

At Kroger, every position contributes to our mission of feeding the human spirit. We are looking for professionals who are eager to drive change and master their career journey through various employment paths, from in-store roles to corporate positions.

Innovate and Lead

Embrace the chance to be at the forefront of industry innovation with Kroger. Our team is dedicated to implementing sustainable practices and technologies that enhance customer experience and community well-being. Your skills in leadership and innovation will find a nurturing home here, pushing the boundaries of what a grocery company can achieve.

Grow with Us

Kroger is not just a company; it's a place where you can grow. We invest in our team's growth through comprehensive training programs, leadership development, and opportunities for advancement. Diversity and inclusion are at the heart of our culture, ensuring every team member can thrive.

Be Part of a Great Team

Our team at Kroger is diverse, skilled, and driven—united by a shared commitment to our customers and each other. Working here, you'll engage in meaningful work that directly impacts communities, supported by a network of colleagues who are as passionate about their careers as you are.

Internship and Training Opportunities

Start your professional journey with Kroger through our internship programs or dive into our diversity training initiatives that prepare you for a long-term career with us. These programs are designed to enhance your skills and ensure you are well-prepared for the challenges and opportunities ahead.

Benefits That Matter

Kroger offers a competitive benefits package that supports the health, well-being, and financial security of our employees and their families. From healthcare to retirement plans, we provide the benefits you need to secure your future.

Explore Job Opportunities

Whether you're starting your career or looking to make a change, Kroger offers positions that match your skills and interests. From part-time jobs to full-time careers, our hiring process is designed to find the best fit for both you and our company.

Stay Connected

Join our team and stay connected with the latest in career opportunities and company news. Network with professionals across the company and industry, gaining insider perspectives that can help propel your career forward.

Search Kroger Jobs

Ready to take the next step in your career? Search open positions at Kroger, tailor your resume, and prepare for an interview that could lead to your next professional adventure. We're excited to see how your talents can help shape the future of Kroger.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Kroger. Join Kroger, where your career is nurtured, your innovation is valued, and your growth is guaranteed.
Learn more about Kroger
Size
420,000 employees
Market Cap
$32.4 billion
Industry
Net Income
$2.5 billion
Founded
1883
5 Year Trend
+3.6%
Revenue
$132.4 billion
NASDAQ

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