As a District Support Representative, you will oversee the day-to-day operations of the office, including field service manpower, engineering, and sales support for the operation. You will assist in managing the District's job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required. You will assist the District Manager and Coordinator in developing short-term business financial forecasts, developing and implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations.
In this role, you will:
• Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs.
• Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
• Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
• Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district. Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction.
• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
• Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
Qualifications:
Basic Qualifications:
• High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems
• Must possess and maintain a valid driver's license
• Must be legally authorized to work in the United States without company sponsorship now or in the future
• No relocation offered is being offered. Only candidates within a 50-mile radius of the location listed in the job description will be considered. Active-Duty Military Service members are exempt from the geographical area limitation
Preferred Qualifications:
• Bachelor's degree in engineering (electrical, mechanical or engineering technology)
• 5+ years leading and managing large service engineering projects of complex scope
• Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.
Skills:
• Strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
• Demonstrated ability to develop and maintain customer relationships and resolve complaints.
• Demonstrates financial and commercial knowledge.
• Strength in leadership and coaching/mentoring of both field and office personnel
• Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.
• Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.
• Must submit to periodic customer required background and drug screenings
• This position requires you to drive an Eaton vehicle
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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