District Quality & Process Improvement Administrator

Job no:
Work type: Restricted Full-Time
Location: Virginia Beach, Virginia
Categories: Administrative Services

Title: District Quality & Process Improvement Administrator

State Role Title: Policy Planning Spec II

Hiring Range: $83,930 - $100,000

Pay Band: 5

Agency: Virginia Department of Health

Location: VIRGINIA BEACH HQ

Agency Website: jobs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Beach Health District is seeking an experienced Quality and Process and Improvement Administrator to coordinate the uses of evidence-informed public health models to improve community health and operational outcomes. By leveraging public health data and collaborating with program staff, VDH, Universities, and community partners, VBDPH leaders expect to establish and publish usable community health improvement strategies. This role will oversee the work of a statistical analyst, Public Health Accreditation Board application coordinator, a part-time Policy Analyst and occasionally interns. Additional responsibilities will be to train district staff on QI/PM methods and to coordinate their efforts to improve operational efficiency and effectiveness.

Benefits: The Virginia Department of Health offers 12 paid holidays; medical, dental; vision; life insurance; optional flexible spending accounts; disability (short and long); Employee Assistance Program; Public Student Loan Forgiveness; retirement plans (including 401(a) Cash Match and 457 Deferred Compensation Plan); as well as sick, family/personal, annual, parental, and military leave!

Diversity: We're proud to build a diverse and inclusive team, and we value the perspectives that come from people of all linguistic and cultural backgrounds. Whether you speak one language or multiple, we encourage you to apply. If you're bilingual or have additional language skills, they're a meaningful asset that can help us better connect, collaborate, and serve our communities together.

Restricted Position: This is a restricted position, which is solely funded by the Public Health Infrastructure Grant period ending November 2027. The availability of funding is scheduled for review November 2027 and periodically thereafter. Continued employment is contingent on the continued availability of funding.

This position will be responsible for Performance Management, District Quality and Process Improvement, Quality Improvement Reporting, Quality Improvement Training Program and Policy Development.

Performance Management

• Serves in a managerial/supervisory capacity to conduct performance management activities and ensure onboarding/offboarding and training for staff
• Establishes and reviews work assignments and priorities and implements performance improvement strategies and/or problem resolution for related issues, in conjunction with program management and Human Resource staff
• Ensures relevant training and workplace safety for staff
• Conducts required performance monitoring and appraisals, establishes clear performance expectations, addresses deficiencies in a timely manner, and documents underperformance in accordance with state guidelines
• Supports employee growth through regular feedback, coaching, and professional development opportunities

District Quality & Process Improvement

• Supports the establishment of quality improvement monitoring and reporting system for the assigned district
• Assists with the development of QI plans, processes and schedule for assessing the opportunities for quality improvement
• Facilitates regular reporting on the status of improvement projects and impacts
• May establish workgroups and make recommendations on QI initiatives for assigned district
• Develops process mapping to identify opportunities that will streamline processes and increase efficiency and effectiveness of the district's programs

Quality Improvement Reporting

• Assists with development of a plan, process and schedule for assessing the opportunities for quality improvement
• Works with district programs to identify and facilitate QI projects; develops procedures and reporting tools
• Facilitates regular reporting on the status of process improvement projects and impacts

Quality Improvement Training Program

• Supports the district training program for quality and process improvement
• Provides training to leadership and staff on quality and process improvement methodology and structure as set forth in the district wide training program

Policy Development

• Responsible for drafting operational policies and procedures and tracking the status of each policy throughout the review process for administrative policies
• Provides support and guidance to the district's administrative team to ensure that core documents such as the strategic plan/ CHA/CHIP are data driven and aligned with the Code of Virginia statues and the Commonwealth's regulations

Special Assignments

• May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies. If this position is designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing. You may be required to periodically come into your assigned office to attend meetings or training.

Minimum Qualifications

• Practical experience leading public or community health performance management or quality improvement initiatives, related research and evaluation techniques and facilitating performance management strategies
• Demonstrated experience implementing cross functional process improvement principles
• Proven ability to establish and maintain effective and productive working relationships with management, staff and community stakeholders.
• Skilled in effectively communicating both orally and in writing to a variety of audiences; including all levels of the organization, community stakeholders and when facilitating group projects
• Ability to collaboratively project plan, conduct, assess and present findings and recommendations of process improvement or quality improvement projects
• Applied ability to develop analytic tools using a variety of program performance information and present such information in usable formats.
• Experience supervising or overseeing the work of staff
• Professional experience creating performance management data reports, dashboards, and scorecards.
• Adequate education or training in a public health related field, with certifications or equivalent professional experience conducting statistical analysis using public and confidential data sources.

Additional Considerations

• Proven ability to research public and confidential data sources and use appropriate computational methods to analyze outcomes, trends, and projections
• Ability to develop survey instruments using REDcap

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Contact Information

Name: Cydnee Stuckey

Phone: 757-278-6692

Email: [email protected]

Advertised: 17 Jul 2026 Eastern Daylight Time
Applications close: 27 Jul 2026 Eastern Daylight Time

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