PacSun

District Manager, San Jose, CA

PacSun$92K — $109K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree (BA or BS) or equivalent work experience preferred
  • 5+ years of multi-unit apparel retail experience
  • Strong knowledge of current fashion and trends
  • Effective communication skills with customers and store teams
  • Flexible schedule availability for business needs, including holidays and weekends
  • Willingness to travel overnight if required
  • Ability to relocate preferred

Responsibilities

  • Attract, recruit, hire, develop, and retain top talent for the district
  • Demonstrate passion for product, brands, fashion, and trends in all interactions
  • Understand store operations including staffing, payroll, marketing, and merchandising
  • Meet all execution and compliance goals within the district
  • Analyze business performance metrics to communicate actionable steps
  • Implement and manage shortage action plans to minimize loss
  • Drive digital sales strategies like buy online pick up in-store (BOPIS)

Benefits

  • Dog friendly office environment
  • On-site cafe
  • On-site gym
  • $1,000 referral incentive program
  • Generous associate discount of 30-50% off merchandise
  • Competitive long-term and short-term incentive program
  • Immediate 100% vested 401K contributions with employer match
  • Calm Premium access for all employees
  • Year-round employee perks
Full Job Description
Join the Pacsun Community Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Join the Pacsun Community.

Learn more here: LinkedIn- Our Community

About the Job:

The District Manager role is about cultivating customer-focused, sales-driven, profitable and productive stores across a geographical area. District Managers inspire and motivate others by modeling our core values, expertly engaging customers, and demonstrating a passion for selling Pacsun fashion, brands, and trends. The District Manager delivers exceptional customer experiences through consistent visual and operational execution through a team of customer-obsessed talent. The DM is directly responsible for meeting all financial and expense goals in their district. This role reports directly to a Regional Director and is accountable for meeting talent and operational objectives in partnership with the Regional Director, Human Resources, Talent, Loss Prevention, Visual, and other HQ business partners.

A day in the life, what you'll be doing:
• Attracts, recruits, hires, develops, retains, and promotes relevant top talent to support all district needs
• Reflects the PacSun brand by demonstrating excitement and affinity for product, brands, fashion, and trends
• Be passionate about our customers and our brands, knows and understand district stores in detail, and understand the competition in the market
• Understands how stores operate with regard to staffing, payroll, marketing, and visual merchandising and meet all execution and compliance goals within the district
• Demonstrates business acumen, including (but not limited to) how sales, profitability, inventory, markdowns, etc. affect the larger organization
• Prioritizes, plans, and uses proper time management to meet all selling, visual, and operational needs
• Builds product confidence by creating accountability and expertise through the use of basic and seasonal educational tools in the district

Supports and ensures execution of all product, visual, and marketing directives and maintains standards set by the company
• Maintains a clean, well-organized, replenished district of stores, promoting a safe working and shopping environment to maximize the customer experience
• Anticipates and determines customer needs and problem solves to ensure customer satisfaction
• Fosters an environment ensuring all stores deliver an engaging, positive, and authentic selling experience for customers
• Accountable to self and others for achieving all company sales, metrics, and operational goals
• Understands key business reports and payroll tools to evaluate and urgently communicate action steps to drive performance, both topline and expense
• Leads shortage action plans in the district to minimize loss and achieve shrinkage goal
• Drives all digital sales strategies, including ship from store and BOPIS within the district
• Drives efficiency in all district processes
• Communicates district and customer feedback to the Regional Director and business partners to grow the business
• Consistently coaches the Management teams to ensure alignment and motivation around the company's strategies and goals
• Accountable for performance management of underperforming members of the district team by partnering with Human Resources
• Demonstrates willingness, aptitude,and initiative to learn what is unknown about product, brands, fashion, and trends

What it takes to Join:
• Bachelor's degree (BA or BS) and/or equivalent work experience is a plus
• 5+ years of multi-unit apparel retail experience
• Knowledgeable of current fashion and trends
• Able to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends
• Demonstrated ability to communicate effectively with customers and store teams
• Able to travel overnight if necessary
• Ability to relocate is preferred

Developing the Community/ Leadership Qualities:
• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Salary Range: $92,058-$109,180

Pac Perks:
• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements: The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required. Position Type/Expected Hours of Work: This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

About PacSun

Pacific Sunwear of California, Inc., doing business as PacSun, is a United States-based retail clothing brand rooted in the youth oriented culture and lifestyle of California. The company sells lifestyle apparel, along with footwear and accessories designed for teens and young adults. PacSun has over 400 stores across all 50 states and Puerto Rico.
Learn more about PacSun
Size
5,000 employees
Industry

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