Pay Range: $80,000-$100,000
Location: Phoenix, AZ(Scottsdale Area)
Qdoba is seeking a District Manager of Restaurant Operations who has a passion for flavorful food and a guest-centric culture. The District Manager will play a key role in providing leadership to unit level Restaurant Managers including driving restaurant sales and profits as well as providing clear direction and leadership. This is a highly visible role tasked with consistently delivering guest service excellence, operational effectiveness and strong revenue numbers.
KEY DUTIES/RESPONSIBILITIES:
- Ensure all management and employees are focused on exceeding guidelines related to: food quality and excellence, facility cleanliness, maintenance practices and service procedures
- Attain the financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
- Manages to budget; follows-up daily on the operating numbers
- Thinks strategically and helps managers to identify trends and implement action plans to improve restaurant sales and profit.
- Performs an active role in promoting the Qdoba restaurant in the local community, including networks with community leaders to establish relationships; participates and represents the Company in community events; keeps informed of local competitor activities.
- Promotes a guest-centric culture and holds restaurant managers accountable for continuously improving the guest experience, including: reviews guest experience reports (i.e. Voice Of Guest, Earn the Next Visit, guest relations calls), coaches and empowers restaurant management to deliver on all aspects of the guest experience including food quality and safety, speed of service, employee friendliness, problem resolution, cleanliness and order accuracy.
- Provides constructive and actionable feedback; follows-up with managers to ensure timely and professional resolution of guest complaints and guest issues; contacts guest as needed.
- Conducts high impact visits to the restaurants to observe all areas of operations and evaluate the guest experience.
- Develops relationships with restaurant employees and promotes a work environment of mutual respect; seeks and acts upon employee feedback; addresses employee relations issues and ethics calls; conducts employee investigations and resolves issues.
- Oversees the ongoing training and development of internal and external candidates for management and team leader positions; partners with management to identify development needs and implement development plans; and ensures succession management by leading training sessions and workshops.
QUALIFICATIONS:
- Multi-unit leadership experience in restaurant, retail or related industry.
- Requires ability to speak, read, and write effectively in English; excellent interpersonal skills and collaborative management skills. Maintains professionalism and optimistic attitude in all situations. Is a self-starter who takes initiative and willingly accepts responsibility. Good listener, self-motivator and can motivate others.
- Proficient knowledge of personal computers and related software applications (Microsoft Office). Demonstrates integrity and ethical behavior.
- Physical Requirements - Ability to move freely throughout the restaurant; ability to drive a motor vehicle and travel to restaurants and other business locations approximately 85%-90% of time.
Benefits:- Medical, Dental, Vision, & 401k
- PTO (including vacation and sick)
- Tuition reimbursement
Pay Range: $80,000-$100,000
