THE ROLE: DISTRICT MANAGER (WEST COAST)District Managers oversee several retail bakeries, possibly in multiple regions. District Managers provide on-the-ground support to their team of General Managers and ensure retail, baking production, and operations needs are met. The District Manager role is a key member in the pipeline for future leadership positions as Levain continues to grow nationally.
The ideal candidate has previous multi-unit oversight with strong problem-solving instincts, decision making and leadership skills, and the ability to manage a clear growth path for operations. The most successful District Managers at Levain are highly engaged, hands-on leaders who balance strategic thinking with in-the-bakery connections.
What we're looking for:- Demonstrated ability to effectively lead, communicate, train, and work independently.
- Adaptability and flexibility; you recognize that in the food industry, anything can and will happen and you're able to calmly troubleshoot issues.
- Effective problem-solving and decision-making abilities.
- People-forward attitude with collaborative spirit and exceptional interpersonal skills.
- Must have strong financial acumen with proven track record of managing a large portfolio.
- Embody and promote the values and standards of Levain Bakery.
Job Responsibilities:People & Development- Develop a cohesive team of General Managers and staff in the bakeries to meet and exceed bakery expectations.
- Inspire the team to work together towards achieving the common goals of
the business and bring our core values to life in the bakeries every day. - Ensure DEI principles are upheld in bakery operations and leadership practices, where General Managers foster a culture of inclusion in their store.
- Facilitate appropriate daily coaching and one-on-ones with General Managers to solicit feedback regarding all aspects of the operation and be able to communicate that feedback to the executive team in real time.
- Continually assess the status of current management teams, developing action plans to address any issues.
- Seek growth opportunities for team members to promote internal growth and work with our people to motivate, develop, and succession plan.
Recruiting & Hiring- Monitor and ensure that appropriate staffing levels are established and maintained and remain aware of any changes which may impact staffing needs.
- Partner with People Team to support recruitment and hiring high-quality hourly staff members for NBOs through job fairs, employment partnerships, etc.
- Partner with the Training Team to ensure that each new employee receives appropriate training.
Customer Service- Constantly view the bakery from the customer's perspective and encourage each bakery to build strong ties with its local neighborhood through community events, partnerships, and donation initiatives.
- Ensure the management team and team members are continually focused on giving top-tier service to customers in our bakeries.
- Ensure all online review platforms (Yelp, TripAdvisor etc.) ratings remain best in class.
Quality of Operations- Ensure that each store in its region is operating at or above standards.
- Instill in each store's management team an expectation to maintain high standards in all areas of safety, cleanliness, hospitality, execution, food and coffee production and sanitation.
- Ensure that a safe and clean environment is the norm, and all products and equipment are handled properly.
- Lead and support NBOs in your region from site readiness to staff ramp-up, ensuring operational excellence from day one.
Sales and Profit- Demonstrate strong and tactical performance in managing the financial health of the bakeries and ensure that each store meets and exceeds budgeted financial goals.
- Monitor and maintain all cost control centers: Analyze monthly Profit and Loss statements and use them to develop, implement and follow through on accurate plans.
- Work with the General Managers to develop each store's annual budget: Ensure keen oversight of all aspects of purchasing, storage and inventory within each store.
- Monitor trends in all areas from sales, costs, cover counts, etc. and proactively report on such trends and variances to further develop cost savings programs.
- Work with all key stakeholders, develop and manage a set of relevant KPIs (SSS, Gross Profit, Yelp scores, etc.) that help manage and drive growth of the business.
- Work with the management teams in each region to increase guest counts, daily sales, operational profitability and help cultivate a loyal local customer base.
Requirements:- Minimum 3-5 years multi-unit F&B management experience
- Open availability: ability to work mornings, nights, weekends, and holidays
- Ability to travel frequently, travel up to 3 days per week
- Ability to lift/push 25-50 pounds
- Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
- Read and communicate in English, both verbally and in writing
- Utilize basic computer skills (Email, Microsoft Office)
- Must have DOH Certification
Compensation & Benefits- $120k-$150k + 20% quarterly bonus potential
- Health, Vision, Dental Insurance
- Employer-funded Healthcare Reimbursement Account
- Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement
- 14 Weeks Fully Paid Parental Leave
- Three Weeks of Paid Time Off
- 401K with 3.5% Company Match
