This role is the key link between the Director of Operations and the General Mangers, by providing leadership, coaching, and operational support to a designated group of McDonald's restaurants. This position drives results through people by developing General Managers and leadership teams while ensuring excellence in Operations, People, Customer Experience, and Profitability.
The Area Supervisor acts as a strategic business partner and culture leader, creating an environment where employees thrive, customers receive exceptional service, and restaurants consistently achieve performance goals.
Essential Responsibilities:
Leadership & People Development
- Develop and coach General Managers and restaurant management teams.
- Build bench strength and succession plans for all key positions.
- Foster a culture of accountability, recognition, and continuous improvement.
- Conduct regular restaurant visits, performance reviews, and development discussions.
- Ensure compliance with company policies and people practices.
- Promote a positive culture focused on engagement, accountability, and recognition.
Operations Excellence
- Ensure execution of McDonald's standards for Quality, Service & Cleanliness
- Monitor restaurant performance and implement action plans to drive results.
- Identify operational opportunities and implement action plans to improve performance.
- Champion food safety, customer experience, and operational consistency.
Business Performance
- Analyze restaurant financial results and key performance indicators.
- Develop strategies to maximize sales, profitability, and guest counts.
- Manage labor, controllable costs, and restaurant profitability by partnering with General Managers to achieve targets.
- Hold General Managers accountable for achieving operational and financial goals.
Strategic Leadership
- Partner with senior leadership to execute business initiatives, growth strategies and vision planning.
- Lead change effectively and drive organizational priorities.
- Promote a culture built on respect, teamwork, and continuous development.
Qualifications
- Minimum of 3-5 years of multi-unit restaurant leadership experience.
- High emotional intelligence and accountability.
- A genuine passion for People and Culture.
- Availability that also meets the needs of the business ( will include some nights and weekends)
- Ability to read and understand a Profit & Loss statement.
- Proven ability to lead through others and develop high-performing teams.
- Strong understanding of restaurant operations, financial management, and people development.
- Excellent communication, coaching and relationship-building skills
- Ability to prioritize multiple responsibilities and travel between restaurant locations.
- McDonald's experience preferred; exceptional multi-unit leaders from other brands will be considered.
Building Your Career
If you're passionate about developing people, building high performing teams and creating exceptional customer experiences, we would love to talk with you !
This is more than a job - it's an opportunity to make a lasting impact and help shape the future of our organization, while also stepping into an opportunity for you to grow and earn equity in the business. You can take this journey from entry to ownership if you meet the qualifications and have the needed passion to be successful.
- Starting salary $80,000 - $90,000 a year
- Generous bonus plan tied to profitability
- 3 weeks PTO
- Monthly car and phone allowance
- 100% medical coverage
