Location: USA Remote; West, Central, Northeast and Southeast. Preferred Cities: Tampa, Atlanta, Dallas, Denver, Phoenix, Minneapolis, Chicago or near any major airport.
Position SummaryThe
National Account Manager (NAM) - Away from Home is responsible for leading and growing key national and large regional accounts across the
QSR/Fast Casual/Casual Dining, Convenience, Travel and Leisure, and Coffee Segments.This role manages the full sales cycle-including operator engagement, menu innovation support, business planning, pricing/program execution, and distributor alignment-while collaborating closely with internal cross-functional teams and broker partners.
Key ResponsibilitiesAccount Leadership & Business Management- Own a national or multi-region account list with responsibility for customer relationships, business planning, and overall account performance.
- Develop and execute Joint Business Plans (JBPs) with customers, including product placement strategies, innovation opportunities, and program alignment.
- Lead customer presentations across purchasing, culinary, beverage, R&D, marketing, and operations.
Customer Development- Drive product placement for Splenda®, Splenda Stevia®, Splenda Allulose®, and Java House® across FOH and BOH applications.
- Coordinate product testing, menu innovation sessions, and formulation work with Culinary and R&D.
- Identify opportunities for new chain development across hotel groups, convenience retailers, QSR/fast casual, coffee chains, and other AFH segments.
Distribution & Program Execution- Ensure distribution coverage through foodservice distributors including Sysco, US Foods, GFS, PFG, DOT Foods, Core-Mark, McLane, Eby-Brown, and regional accounts.
- Manage pricing letters, contracts, programs, and customer compliance.
- Partner with brokers (OCS, C-Store, Regional AFH) to support market-level execution and operator activation.
Internal Collaboration- Work cross-functionally with Marketing, R&D, Culinary, Finance, and Supply Chain.
- Provide accurate forecasting, program visibility, and communication within Salesforce.
- Support trade shows, operator showcases, and customer events.
Brand & Event Support- Represent Heartland at industry events including NRA, NACS, SCA, Foodovation, Market Vision, and operator innovation summits.
- Support brand activations tied to Java House and Splenda where relevant for operator engagement.
Required Qualifications- 5-10 years of National Account Foodservice sales experience (required).
- Proven experience selling into at least one of the following: convenience, hotel, QSR/fast casual, chain restaurants, coffee chains, or healthcare.
- Strong understanding of foodservice distribution networks and pricing structures.
- Ability to build and manage senior-level customer relationships.
- Strong negotiation, presentation, and communication skills.
- Proficiency in Salesforce, Excel, PowerPoint, and pipeline management.
- Ability to travel 40-60% within the U.S.
Preferred Qualifications- Experience with sweeteners, beverage solutions, coffee, or better-for-you products.
- Experience running menu innovation cycles or coordinating with R&D/Culinary.
- Existing relationships within national or large regional foodservice chains.
- Understanding of cold beverage platforms, coffee programs, and tabletop/BOH sweetener solutions.
What We Offer- Competitive salary, bonus program, and benefits package.
- Opportunity to make an immediate impact within a growing AFH organization.
- Direct access to leading brands such as Splenda®, Splenda Stevia®, Splenda Allulose®, and Java House® Cold Brew.
- A collaborative culture with strong cross-functional support.
